Engagement Manager

We are adding to our diverse team of experts and are looking to hire those who are committed to building a culture that enables the creation of innovative solutions for our business units and clients.

Welcome to Munich Re Specialty - North America, a leading specialty insurance provider dedicated to delivering exceptional underwriting, claims, and risk management expertise to our partners and customers. As a trusted industry expert, we offer a broad range of comprehensive and customized solutions, including casualty, professional lines, property, surety, and public entity coverages. With the financial strength and global resources of our A+ Superior (A.M. Best) rated organization, we provide unmatched stability and reliability.

Our team is committed to superior service levels, a distinctive approach to specialty solutions, and a deep understanding of the complex risks our clients face. Join our team and be part of a dynamic and experienced organization that is shaping the future of specialty insurance in North America.

Future focused and always one step ahead!

Munich Re Specialty North America is seeking an experienced and strategic Engagement Manager for our Insurance Programs Underwriting unit, reporting to the Head of Service Delivery & Transformation. This critical role will drive the development and implementation of our Delegated Authority and Digital Underwriting strategy, leveraging expertise in program management, cross‑functional team leadership, and industry knowledge to deliver transformative results. The Engagement Manager will provide visionary leadership, guiding the organization through complex strategic initiatives, and ensuring seamless collaboration across multiple stakeholders, including Underwriting, Claims, Actuarial, Analytics, Product Development, Finance and Operations.

The successful candidate will have deep experience leading cross‑functional teams and large, complex strategic programs. They will need to have the relevant foundation and industry knowledge to develop their own process, drive their work, and orchestrate the actions of others without the need for step‑by‑step instructions. This role is critical to the success of MRS‑NA’s Insurance Programs underwriting strategy and will contribute to a cross‑functional team that has a direct impact on the operating and financial results of the organization.

• Accountable for overall engagement process for new products, new delegated authority and digital partners, capabilities and additional transformation activities, from initialization through go‑live.
• Develop and execute comprehensive engagement strategies for new products, capabilities, and transformation initiatives, from conceptualization to post‑deployment, aligning with organizational goals and objectives.
• Foster and maintain strong relationships with senior leaders, influencing outcomes and facilitating communication across diverse stakeholders, including Underwriting, Claims, Actuarial, Analytics, Product Development, Finance and Operations, as well as collaboration with external partners, such as Managing General Agents and/or Brokers, to drive business results.
• Lead large‑scale, complex programs, cross‑functional project initiation phases to determine and document scope, effort, timeline, cost, dependencies, and alternatives as well as proactively identifying and mitigating risks.
• Establish or revise operational metrics, ensuring continuous improvement and optimal execution of new opportunities or material changes in existing portfolios.
• Champion a culture of innovation, driving the development of new products, services, and business models, while ensuring effective change management and minimal disruption to existing operations. Proactively step‑in to action critical needs as they arise throughout the engagement lifecycle.
• Engage with appropriate Business teams to confirm priorities, assist Product Owners with high‑level prioritization of Product Backlog Items, implement, and maintain portfolio plans, ensuring strategic alignment to product roadmaps.
• Provide guidance, mentorship, and direction to Operations members,…