Director, Field Operations

About the Role

The Director of Field Operations will lead and oversee all aspects of field force operations supporting the CNS and Nephrology therapeutic areas. Core responsibilities include managing field force territory alignment and structure, speaker bureau/promotional program operations and technology, samples management programs, fleet, and field compliance reporting.

• Provide overall oversight and leadership of field operations enabling field-facing capabilities for commercial, market access, and medical affairs field teams.
• Serve as the key point of contact for all sales and non-sales field leaders and teams across multiple business units.
• Lead the field operations team to coordinate sample management, compliance, territory sizing and alignment, speaker bureau/promotional programs, fleet, onboarding/offboarding, credentialing, and related activities.
• Drive strategic and tactical field‑force sizing and territory alignment initiatives across commercial and field medical affairs.
• Generate accurate and in-depth territory deployment analyses for cross‑functional leadership.
• Support sales‑force deployment initiatives that enhance effectiveness.
• Act as overall project lead for alignment projects, collaborating with field leadership, analytics, IT, HR, and other cross‑functional teams.
• Report regular updates on alignment activities and support trimesterly alignment and call planning updates.
• Collaborate with business analytics and field‑force effectiveness to provide data analysis for key strategic initiatives, ensuring brand strategy is reflected in alignment design.
• Deliver fact‑based recommendations to improve territory deployment and increase sales‑force success in meeting business objectives.
• Partner internally to execute business operations while driving continuous improvements in field operations processes.
• Ensure operational integration of processes with measurable impact on costs or revenues.
• Develop processes for capturing, cataloguing, analyzing, and disseminating lessons learned from initiatives.
• Lead a team of professionals, managing performance and talent development, and coach and mentor direct reports.

• 7–10 years of pharmaceutical industry experience in sales/field operations or similar consulting experience.
• Significant expertise in field‑force alignment design, development, implementation, communications, change management, and assessment.
• Strong working knowledge (direct experience preferred) of sample/PDMA operations, speaker bureau/promotional program processes, compliance/Pharma Code regulations, fleet, and field compliance reporting.
• Solid understanding of field systems (e.g., CRM and field reporting) to support operational effectiveness.
• Experience working with all levels of management and consulting key business stakeholders.
• Ability to influence for greater outcomes and work effectively across key functions within Commercial, IT, Finance, Compliance, and HR.
• Excellent communication skills, both oral and written, with strong critical thinking and active listening abilities.
• Customer‑service oriented, solution‑oriented, and detail‑focused with the capacity to work both individually and in multi‑disciplinary teams.
• Proven ability to lead and coach others in a fast‑paced, deadline‑driven environment with a multi‑disciplinary and multi‑level team.
• Proficiency in Microsoft Office Suite (Excel, Outlook, PowerPoint, Word).
• Bachelor’s degree required; advanced degree preferred.

• Accountability for Results – Focus on strategic objectives and maintain high performance standards.
• Strategic Thinking & Problem Solving – Consider long‑term impact on customers, patients, employees, and the business.
• Patient & Customer Centricity – Maintain a focus on stakeholder needs.
• Impactful Communication – Communicate with clarity, logic, and respect.
• Influence – Influence at all levels to achieve results.
• Respectful Collaboration – Seek and value diverse perspectives.
• Empowered Development – Actively develop professionally as a business imperative.

• Comprehensive medical, dental, vision, and prescription drug coverage.
• Company‑provided basic life, accidental death &…