Manager, LMS Administration and Operations

Job Summary

The Manager, LMS Operations & Administration position works as part of the Training Center of Excellence team to lead all components of our Learning Management System (LMS) including all GxP assignments and audience management, curriculum management, reporting, and tier one trouble shooting. The Manager, LMS Operations & Administration will partner with all levels of Management in both business and technology groups to advance and deliver a variety of planned and ad-hoc training initiatives.

• Responsible for the operational oversight of all LMS activities, including partnering with the internal LMS Support Team to assess platform operations and identify needs.
• Lead the incorporation, socialization, and training of resulting LMS improvements.
• Own all GxP LMS usage workflows and processes with business owners for suitability and fit; suggest and implement alternatives as needed.
• Regularly review existing training curricula, identify gaps in course assignments, and implement necessary changes.
• Create, maintain, and run scheduled and custom reports in a timely manner for analysis and decision-making; develop new reports on request.
• Assist in managing external vendors, suppliers, and internal business partners with a continuous improvement mindset.
• Partner across departments to initiate timely and compliant learning initiatives.
• Continuously enhance methods and materials based on best practices, emerging technologies, vendor resources, business unit requirements, and feedback from customers, trainers, and associates.
• Ensure operational alignment across the OAPI/OPDC learning community.
• Develop and deliver LMS platform training when required.

• Bachelor’s degree in a related field or equivalent experience and demonstrated skills.
• 5+ years of Learning Management System (LMS) experience.
• Advanced working knowledge of Compliance Wire LMS.
• Understanding of current approaches to applying technology in learning solutions and experience implementing e‑Learning and web‑based programs.
• Strong technical acumen; proficiency in Microsoft Office 365, SCORM, Tin Can/xAPI, LRS’s, and general technical troubleshooting.
• Ability to work in a fast‑paced environment and adapt to consistent change.
• Detail‑oriented with strong organizational skills.
• Strong written and verbal communication skills.
• Ability to prioritize and manage multiple responsibilities simultaneously.
• Positive can‑do attitude and willingness to learn.
• Strong analytical and technical skills, comfortable with data management and manipulation.
• Preferred experience in pharmaceuticals, medical devices, or other regulated industries.
• Preferred experience leading Contract Workers remotely.

• Accountability for Results – stay focused on key strategic objectives and hold yourself to high performance standards.
• Strategic Thinking & Problem Solving – make decisions that consider the long‑term impact on customers, patients, employees, and the business.
• Patient & Customer Centricity – maintain an ongoing focus on the needs of customers and key stakeholders.
• Impactful Communication – communicate with logic, clarity, and respect.
• Influence at all levels – achieve best results for the organization.
• Respectful Collaboration – seek and value others’ perspectives and strive for diverse partnerships.
• Empowered Development – take an active role in professional development as a business imperative.

Minimum $ – Maximum $, plus incentive opportunity. The range shown represents a typical pay range for individuals hired in this role to perform in the United States.

Comprehensive medical, dental, vision, prescription drug coverage; company‑provided basic life, accidental death & dismemberment, short‑term and long‑term disability insurance; tuition reimbursement; student loan assistance; generous 401(k) match; flexible time off; paid holidays; paid leave programs; and other company‑provided benefits.

Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation.