Project Manager, Change Management, Operations Management

Responsibilities

• Serve as the accountable owner for TRAC’s project outcomes, ensuring alignment with key priorities such as chassis fleet reliability, equipment availability, operational efficiency, and customer service excellence.
• Maintain a deep understanding of project objectives and continuously guide teams toward delivering measurable value—not just completing tasks.
• Identify risks and dependencies across internal teams (Operations, Equipment Services, IT, Finance, Customer Support) and external partners (railroads, terminals, depots, and drayage providers).
• Lead Agile ceremonies and support cross‑functional teams working on initiatives such as chassis tracking enhancements, customer visibility tools, depot process improvements, billing modernization, and operational automation.
• Collaborate with Product Owners to refine backlogs that reflect TRAC’s operational priorities, customer commitments, and service‑level expectations.
• Convert Agile sprint progress into executive‑ready waterfall‑style reporting, including milestone tracking, critical path updates, and operational impact summaries.
• Build strong, trust‑based relationships across TRAC’s business units and with external partners who influence equipment flows, terminal performance, and customer experience.
• Communicate complex operational and technical information in a clear, concise, and actionable way tailored to each audience—from depot managers to senior executives.
• Provide transparent reporting that connects project progress to TRAC’s KPIs, including fleet quality, turn‑time performance, cost efficiency, and customer satisfaction.
• Develop and maintain project plans, RAID logs, dashboards, and documentation with exceptional attention to detail and accuracy.
• Ensure consistent adherence to TRAC’s project governance processes while identifying opportunities to streamline workflows across operations and technology teams.
• Coordinate cross‑functional activities to ensure alignment, remove blockers, and maintain momentum in a dynamic intermodal environment.
• Evaluate project decisions through the lens of operational efficiency, cost savings, chassis utilization, service reliability, and customer value.
• Partner with Finance and Operations leadership to ensure projects deliver measurable ROI—whether through reduced maintenance costs, improved fleet visibility, enhanced customer tools, or optimized depot operations.
• Use data and metrics to validate assumptions, measure progress, and support informed decision‑.
• Ask probing questions to uncover operational risks, clarify requirements, and challenge assumptions—especially in areas involving equipment lifecycle, partner dependencies, or technology integrations.
• Encourage a culture of continuous improvement, operational discipline, and data‑driven decision‑.
• Validate that proposed solutions address root causes and support TRAC’s long‑term strategic goals.

• 5+ years of project management experience, ideally within intermodal transportation, logistics, supply chain, or related operational environments.
• Experience leading Agile/Scrum teams and translating Agile delivery into milestone‑based reporting for senior leadership.
• Strong understanding of intermodal operations, chassis lifecycle management, depot processes, and partner relationships across rail, terminal, and drayage networks.
• Exceptional communication and relationship‑building skills across operational, technical, and executive teams.
• Strong analytical mindset with the ability to evaluate ROI, interpret operational data, and support strategic decision‑.
• Demonstrated ability to manage details while keeping sight of broader operational and financial goals.
• PMP, CSM, or similar certifications are a plus.
• Comfortable working in a hybrid environment (3 days in‑office).