Director, Market Access Operations

Director, Market Access Operations

Reporting to the Vice President, Market Access & Channel Strategy, the Director, Market Access Operations is a highly visible leadership role and core member of the Market Access Leadership Team. This role is accountable for building and sustaining the operating infrastructure that enables the Market Access organization to execute with clarity, discipline, and measurable business impact. Beyond operational execution, the Director will serve as a key business leader responsible for enterprise business planning, governance, performance management, analytics prioritization, resource planning, leadership team effectiveness, organizational effectiveness, vendor oversight, and cross-functional execution across Market Access.

The Director will help shape strategic priorities, drive accountability, and ensure alignment of resources, capabilities, and performance objectives across the organization. This leader will connect priorities across Market Access functions, establish scalable processes, generate meaningful business insights, and support data-driven decision-making. The role will serve as a strategic advisor to the Market Access Leadership Team, helping translate organizational priorities into actionable plans, governance processes, performance metrics, and execution frameworks.

The position partners closely with Commercial, Patient Services, Field Reimbursement, Care Navigation, Managed Markets, Pricing & Contracting, Channel Strategy, Finance, Training, Compliance, Legal, Business Analytics, and external partners to ensure coordinated execution and continuous improvement.

Key Responsibilities:

• Market Access Business Operations & Governance
• Business Intelligence, Performance Management & Insights
• Organizational Planning, Resource Management & Capability Building
• Cross-Functional Leadership & Execution
• Vendor, Technology & Platform Management
• Meetings, Communications & Executive Readiness

Qualifications:

• Education:
  
  Bachelor's degree required. Advanced degree (MBA, MPH, or related field) preferred.
• Experience:
  
  10+ years of pharmaceutical, biotechnology, healthcare, or related industry experience. Significant experience in market access, business operations, commercial operations, patient services, analytics, strategy, finance, or related functions. 5+ years leading teams, direct reports, matrixed resources, or complex cross-functional initiatives preferred.
• Knowledge, Skills & Abilities:
  Strong business acumen, operational discipline, and ability to translate strategy into execution. Expertise in performance management, data analytics, business intelligence, dashboard development, and executive reporting. Ability to synthesize complex information into clear insights, recommendations, and decision-ready materials. Strong executive communication, presentation, facilitation, and storytelling skills. Proven ability to influence without direct authority and drive alignment across senior stakeholders and cross-functional teams.
  
  Strong financial, planning, organizational management, and vendor-management capabilities. Excellent problem-solving, prioritization, decision-making, and change-management skills. High degree of learning agility, adaptability, judgment, and discretion. Advanced proficiency with Microsoft Office applications, particularly Excel and PowerPoint. Experience with CRM, reporting, visualization, analytics, workflow, and collaboration platforms preferred.

Competencies:

• Accountability for Results
• Strategic Thinking & Problem Solving
• Patient & Customer Centricity
• Impactful Communication
• Respectful Collaboration
• Empowered Development

Compensation:
Minimum $ - Maximum $, plus incentive opportunity.

Final date to receive applications:
This will be posted for a minimum of 5 business days.

Company benefits:
Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits.