Lead Product Operations Associate

Lead Product Operations Associate

• Job Level : Any
• Job Type : Full-Time/Regular
• Date Updated : 08/11/2026
• Years of Experience : Not Applicable
• Will this position have direct reports? : No
• Salary : $105000 USD - $115000 USD

ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL®, TOEIC®, GRE® and Praxis® tests, serving millions of learners in more than 200 countries and territories.

Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide.

Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide.

The position focuses on platform evolution as well as operational use support. The role has responsibility to transform market and user needs into features and user stories, manage work prioritization, and oversee the execution of product development and operations for ONE and associated constructed response scoring suite of applications. This team member contributes to both the day-to-day operations and the strategic development of new capabilities, working in collaboration with cross-functional teams to ensure the timely release of features that meet customer needs.

This role also helps manage product testing plans and execution, release communications, and user training materials.

• Lead the development of new capabilities and extensions from elaboration through launch, stabilization, and performance monitoring for CR Scoring suite of applications.
• Collaborate with Product Managers and users to create and approve user stories and product features based on customer needs.
• Plan, prioritize, and manage sprint activities, as well as maintain the backlog for products and services.
• Ensure alignment of development work with market/user feedback.
• Oversee performance against key success criteria, including customer satisfaction, testing, and final release quality.
• Apply AI tools and automation to improve product development, operational analysis, testing, documentation, and user readiness activities, including generating materials, scripts, communications, test scenarios, and data-driven insights.

• Develop and maintain user engagement plans and use market feedback to refine and prioritize product features and development.
• Ensure features meet customer needs and market receptivity, adapting them based on user feedback and business needs.
• Test market assumptions, adapting product features as necessary.

• Consult with clients and users on how to best use the applications
• Recommend and set operational configurations for scoring programs
• Troubleshoot when issues arise, assist with Operations and IT teams on analysis and solution planning
• Collect and analyze data to further advise stakeholders, or to influence application improvements
• Use AI-enabled analysis tools to review operational data, identify trends, summarize findings, and support recommendations for application improvements or issue resolution.

• Lead cross-functional teams in product development and operations, facilitating meetings, planning sessions, and retrospectives.
• Provide ongoing operational support, ensuring smooth day-to-day product operations and timely resolution of issues.
• Work with…