Director, Head of Commercial Operations, Princeton, NJ - Hybrid

Driven by a bold pursuit of science and fueled by an unwavering commitment to patients, Sun Pharma is a leading global pharmaceutical company, providing high-quality medicines trusted by healthcare professionals and patients.

As part of our mission to Reach People and Touch Lives, we deliver Innovative Medicines, Generics and Consumer Healthcare products that improve the lives of millions of people. With a broadly diversified portfolio of products that span multiple therapeutic areas, we improve access to effective, affordable treatments that promote better health and well-being.

Reaching People. Touching Lives.

*
* Job Summary:

*
* Reporting to the Head of Commercial Operations Excellence, the Director of Commercial Operations is a strategic leadership role responsible for optimizing sales performance, driving operational excellence, enabling revenue growth, and advancing digital transformation across the US Innovative Medicines organization. The role leads sales planning, incentive compensation, CRM strategy, field force effectiveness, commercial analytics, commercial processes, and fleet administration. This leader will set Commercial Operations business priorities and desired outcomes and partner closely with Commercial IT, and other enabling functions to modernize business processes, and leverage AI, automation, and advanced analytics to improve customer engagement, commercial effectiveness, productivity, and decision making.

** Responsibilities:*
* + Establish and drive the Commercial Operationsstrategyand business priorities to integrate andoptimizesales processes, data, systems, and technology platforms.

+ Contribute to development and execution of aCommercial Operations governance and prioritization framework in ordertoalign initiatives, investments, and resources to the highest-value commercial priorities.

+ Developandmaintaina multi-year Commercial Operationscapabilityroadmapaligned to business priorities and evolving business needs.

+ Lead Commercial Operations readiness for new product launches, portfolioexpansionand business integrations, ensuring processes,andfield capabilities are positioned to support successful execution.

+ Support Sales Leadership in field communications, special incentive programs, and national and regional meetings.

+ Lead incentive compensation design, implementation, reporting, governance, and effectiveness assessments.

+ Oversee IC health checks to ensureaccuratepayouts, compliance, field trust, and operational excellence.

+ Provide subject matter expertise in segmentation, targeting, territory alignment, call planning, and field force sizing.

+ Lead CRM strategy and evolution,leveraging AI-driven insights, workflow automation, next-best-action capabilities, and advanced reporting.

+ Identifyandprioritizebusiness requirements for system capability enhancements that improve field productivity and user experience.

+ Develop and execute the Commercial Operations AI and automation strategy aligned to business priorities and measurable outcomes.

+ Partner with Commercial, IT, Analytics, Compliance, and external partners to identify,prioritize,AI-powered solutions, analytics, and automation capabilities that improve field effectiveness, decision quality, operational efficiency, and user adoption through,effective training, and change management.

+ Develop executive dashboards, KPIs, and performance management frameworks.

+ Establish a continuous improvement framework focused on automation and AI-enabled workflows.

+ Ensure effective onboarding, transfer, and termination processes for field personnel.

+ Oversee fleet operations and continuous improvement.

+ As a member of the Commercial Operations Excellence leadership team, serve as a strategic advisor to business leaders to optimize the value & impact of data, technology, and AI.

** Education &

Qualifications:

*
* + Bachelor's degree required; advanced degree preferred.

+ 10+ years of progressive Sales Operations or Commercial Operations leadership experience within branded pharmaceuticals.

+

Experience with IQVIA, Symphony Health, claims data, and other commercial data assets.

+

Experience with commercial data strategy, data governance, dataqualityand stewardshipstronglypreferred.

+ 3+ yearsof people leadership experience.

+ Experience in Specialty markets preferred.

+ Dermatology, Ophthalmology, or Oncology experience preferred.

+ Additional experience in Consulting, Managed Care, Marketing, Sales, Analytics, or Commercial Excellence preferred.

+ Demonstrated experience leading digital transformation, automation, AI, machine learning, predictive analytics, or workflow optimization initiatives.

+ Strong understanding of commercial analytics, KPI development, data visualization, and self-service reporting tools.

+ Proven ability to drive innovation through technology, automation, and data-driven decision making.

+ Experience leading cross-functional initiatives in close partnership with

CommercialIT .

+ Demonstrated change-management capabilities.

+ Exceptional executive…