Front Desk Agent - Morning & Evening Shifts

$15.00 - $17.00 per hour, depending on experience

Front Desk Agent
Courtyard by Marriott North Brunswick
231 Main St., North Brunswick Township, NJ 08902

Job Type: Full-Time

Schedule:

Morning (7:00‑3:00 PM) and Evening (3:00‑11:00 PM) shifts. Must have open availability all days of the week. Flexible hours; will work with schedule. Great discounts on employee travel.

Provide excellent customer service and maintain strong professional relationships. Assist customers with reservations, advise on reservation status, furnish information on hotel facilities, send product literature, resolve customer questions promptly and politely, complete records, reports, and documentation, and perform miscellaneous clerical and administrative duties.

• Reservation Management:
  • Receive reservations by phone, fax, and mail.
  • Process reservations, enter them into the computer, and provide additional information.
  • Verify pricing, discounts, and billing information, and notify customers of room features and availability.
  • Maintain files.
  • Research and resolve reservation problems.
  • Send information to customers.
• Customer Service:
  • Check guests in and out.
  • Process payments and post applicable charges.
  • Inform customers of credit holds.
  • Conduct customer surveys and interact with guests regarding their stay.
• Customer Relations:
  • Resolve questions, requests, and problems promptly and courteously.
  • Keep customers informed of company policies and account status.
  • Polite communication of information as needed.
  • Maintain the company’s professional reputation.
  • Provide superior customer service.
• Internal Coordination:
  • Assist and support area personnel as needed.
  • Coordinate with the Accounting Department regarding customer credit status.
  • Keep management informed of area activities and significant problems.
  • Attend and participate in meetings as required.

• Customer service is accurate, prompt, and courteous.
• Files are correct, current, and well maintained; reports and records are complete and timely.
• Customer problems are resolved politely and quickly; professional business relations exist with customers.
• Effective working relations exist with company personnel; assistance is provided as needed.
• Management is appropriately informed of area activities.

• Education/Certification – High school graduate or equivalent.
• Required Knowledge – Knowledge of company products, sales policies, and procedures.
• Experience – Customer service and data entry experience preferred.
• Skills and Abilities
  • Excellent communication and public relations skills.
  • Well organized.
  • Attentive to detail.
  • Willingness to assist others.
  • Strong typing abilities.
  • Able to use PC, calculator, and office equipment.

• Finger dexterity – primarily using fingers for typing and small movements.
• Talking – clearly convey detailed instructions or ideas.
• Average hearing – receive ordinary information.
  
  Repetitive motions – frequent wrist, hand, and finger movements.
• Average visual acuity – to prepare or inspect documents.
• Physical strength – stand most of the time, occasionally exert up to 10 lbs.
• Working conditions – no hazardous or significantly unpleasant conditions.

• Reasoning ability – apply common sense to carry out detailed instructions and problem‑solve.
• Mathematics ability – basic math, compute ratios, percents, and interpret graphs.
• Language ability – use passive vocabulary of 5 000–6 000 words, read at a slow rate, define words, write complex sentences with proper punctuation and vocabulary, and communicate in normal word order.