Customer Service Representative
Job in
Princeton, Mercer County, New Jersey, 08543, USA
Listed on 2026-06-24
Listing for:
Mercer County Works
Full Time
position Listed on 2026-06-24
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Spanish Customer Service, HelpDesk/Support
Job Description & How to Apply Below
We are looking for a Customer Service Representative with strong communication skills in English and Spanish to join our team.
Responsibilities- Provide exceptional customer service by answering incoming calls and assisting customers with their inquiries or concerns.
- Upsell products or services to customers when appropriate.
- Communicate effectively in both English and Spanish to assist bilingual customers.
- Perform data entry tasks accurately and efficiently.
- Analyze customer accounts and provide appropriate solutions or recommendations.
- Maintain a high level of professionalism and phone etiquette during all customer interactions.
- Make outbound calls to follow up with customers or provide updates as necessary.
- Previous experience in a customer service role is preferred.
- Strong communication skills, both verbal and written, in English and Spanish.
- Proficient in data entry and able to navigate computer systems effectively.
- Ability to analyze customer needs and provide appropriate solutions.
- Experience with sales or upselling is a plus.
- Excellent phone etiquette and the ability to handle difficult or irate customers.
- Medical, dental, and vision insurance
- Paid time off
- Retirement savings plan
- Opportunities for career growth and advancement
- Flexible schedule
- On-the-job training
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