Customer Service Representative

We are looking for a Customer Service Representative with strong communication skills in English and Spanish to join our team.

• Provide exceptional customer service by answering incoming calls and assisting customers with their inquiries or concerns.
• Upsell products or services to customers when appropriate.
• Communicate effectively in both English and Spanish to assist bilingual customers.
• Perform data entry tasks accurately and efficiently.
• Analyze customer accounts and provide appropriate solutions or recommendations.
• Maintain a high level of professionalism and phone etiquette during all customer interactions.
• Make outbound calls to follow up with customers or provide updates as necessary.

• Previous experience in a customer service role is preferred.
• Strong communication skills, both verbal and written, in English and Spanish.
• Proficient in data entry and able to navigate computer systems effectively.
• Ability to analyze customer needs and provide appropriate solutions.
• Experience with sales or upselling is a plus.
• Excellent phone etiquette and the ability to handle difficult or irate customers.

• Medical, dental, and vision insurance
• Paid time off
• Retirement savings plan
• Opportunities for career growth and advancement
• Flexible schedule
• On-the-job training