Customer Care Rep

ASSA ABLOY Entrance Systems, Pedestrian Door Solutions is seeking candidates for a Customer Care Representative based in the Hamilton, NJ Key Accounts Center. We seek a master communicator:
The Customer Care Representative will be responsible for serving as customer liaison for a portion of ASSA ABLOY Entrance SystemsÆ Key Accounts. The CCR will be expected to deliver highly effective, efficient communications over the phone, in person, and in writing, and have proficiency in Word, Excel and Outlook. This position is the bridge between the companyÆs service groups and customers, and plays an integral role in the companyÆs overall success.

Experience in a similar high‑paced, customer service environment is essential.

• Maintaining the relationships with companyÆs major customers.
• Updating customers with job completion statuses via email, phone, and portal.
• Answering technician and customer phone calls and email requests.
• Closing out and ensuring work orders are in a billable status on customersÆ portals.
• Preparing customer quotations for service repairs.
• Maintaining customer reports and workflow management.
• Proactively following up with customers upon request (phone/email).
• Ability to multitask and juggle many assignments simultaneously.
• Ability to operate in a fast‑paced, high call volume, customer‑focused office environment.
• All other duties as assigned.

• Must have prior experience working in a high‑paced, customer service environment.
• Proven hands‑on experience in developing customer relationships.
• Exceptional communication (written/verbal) skills.
• Organized self‑starter with an innovative system of follow up.
• Ability to prioritize and execute required tasks with urgency.
• Ability to take direction.
• Ability to read and follow instructions, both written and verbal.
• Must be a team player.
• Proficient in MS Office Programs (Word, Excel, Outlook).
• Must have a high school diploma; some college preferred.