Service Advisor - Princeton BMW in Princeton Job Princeton area,New Jersey USA,Customer Service/HelpDesk

Position: Service Advisor - Princeton BMW at Holman Enterprises in Princeton, New Jersey

Service Advisor Position

Princeton BMW is currently seeking an experienced, customer focused Service Advisor to join their team and the Holman family! This is an excellent opportunity for a motivated professional with dealership service experience who is passionate about delivering an exceptional customer experience.

What will you do?

Greet customers and assess their vehicle service needs through active listening and effective questioning.

Perform a visual inspection of vehicles and accurately document customer concerns and requested services.

Prepare and explain repair orders, recommended maintenance, service timelines, and associated costs.

Utilize a consultative approach to educate customers on vehicle maintenance, repair needs, and service recommendations.

Serve as the primary liaison between customers and service technicians, ensuring clear and timely communication throughout the repair process.

Provide updates on vehicle status, repairs, and completion timelines.

Deliver an outstanding customer experience that reflects our mission, values, and commitment to excellence.

What are we looking for?

High School Diploma
2+ years of Dealership Service Writer experience strongly preferred
Highline experience strongly preferred
Excellent communication, interpersonal, and customer service skills.
Proven ability to build trust and maintain positive customer relationships.
Ability to work effectively in a fast-paced, team-oriented environment.
Valid driver's license with a clean driving record and the ability to operate a motor vehicle

Benefits:
Regular Full-Time We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees. Temporary or Part-Time In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Pay:
We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location. This is a commission eligible role, and employees can expect to earn an average of $3,000-$10,000.month with earning potential based on your personal performance.

Artificial Intelligence Statement We recognize that applicants for positions at any organization may view AI tools for tasks such as drafting a resume or cover letter, provided the information is accurate and truthful. However, applicants should not use AI tools to:

Answer interview questions on their behalf, or use AI tools in any way during the interview or other qualification process(es).
Misrepresent or embellish qualifications, skills, or experience
Create false or misleading representations of identity (e.g., deepfakes or altered images/videos)

Your application, whether an AI tool is used or not, should reflect your authentic abilities and experiences. Any use of AI that compromises honesty or integrity may result in disqualification from the process. Equal Opportunity Employment and Accommodations:
Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you are a person with a disability needing assistance with the application process, please contact This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.