PT Library Associate​/Lending Services

Serves as a member of the Lending Services department, providing assistance to library users at the library’s checkout desk, and via phone and email. Conducts reader advisory, data entry, reporting, and collection maintenance, including shelving materials and refreshing book displays, and leads special projects. Encourages library use through meaningful conversation about the library’s collection, services, and events. Knowledgeable about all aspects of the library, approachable, adept at communicating effectively, and committed to providing an excellent customer service experience.

• Create a friendly, warm, and welcoming environment for all library visitors;
• Answer questions and provide assistance via the public service desks, phone, chat, and email;
• Process the daily delivery of library materials, including check-in and check-out, managing holds, troubleshooting issues, and processing payments;
• Assist visitors with signing up for library cards and creating online membership accounts;
• Research and recommend the latest books, movies, and music for people of all ages;
• Open and close the library efficiently and effectively according to departmental procedures;
• Perform data entry to maintain the library user database, generating daily statistical reports;
• Assist with onboarding and training new departmental staff and volunteers;
• Develop and implement new processes that improve customer service and increase departmental efficiencies;
• Maintain constant awareness of the safety and security of staff and members of the public, taking steps to correct potential problems;
• Take pride in the library, ensuring it is clean, inviting, and in good repair;
• Promote library services via outreach events, as needed;
• Participate in training and continuing educational opportunities;
• Contribute to monthly, annual, and other reports, as needed; and
• Perform other duties as assigned.

• Associate’s degree with customer service or direct library experience, or an equivalent combination of training and experience;
• Passion for public libraries and for sharing knowledge and appreciation of literature, technology, and other library resources;
• Demonstrated technology literacy, with specific knowledge in Google applications and competency in Microsoft Excel;
• Commitment to effective and creative collaboration;
• Adept at making quick, sound decisions, and at demonstrating ingenuity and exercising independent judgment;
• Adept at project and time management, and at thinking methodically and paying attention to detail;
• Excellent customer service skills and commitment to always providing an exemplary user experience and a culturally competent approach to working with the public;
• Active, patient listener who quickly and accurately understands people’s needs.

• New Jersey residency required by the “New Jersey First Act”, N.J.S.A. 52:14-7 (L. 2011, Chapter 70). If you do not reside in New Jersey, you have one year after the date you take your employment to relocate your residence to New Jersey. If you do not do so, you are subject to removal from your position.
• Must be able to work a minimum of one evening per week and two weekend days per month;
• Able to work with or without reasonable accommodation in a shared work area, to stand and move around for three or more hours at a time. This position will keep you ‘on the move’ every day:
  You need to stand, walk, sit, bend, stoop, kneel, twist, climb and push/pull. You will need the ability to lift up to 25 pounds.
• Must have the ability to reach, move book crates that could weigh up to 75 pounds when full, and move book carts that could weigh up to 200 pounds when full.
• Able to work in areas that contain cleaning odors, dust and other possible allergens
• Able to…