Training Manager - Commercial Training & Launch Effectiveness

Training Manager – Commercial Training & Launch Effectiveness

Location:

Princeton, NJ, United States

Job

The Training Manager will be an integral part of Syneos Health Learning Solutions team with a primary responsibility for designing, developing, and executing the commercial training strategy in support of product launch and ongoing field effectiveness.

The Training Manager will report directly to the National Program Director and VP of Sales. Syneos Health Learning Strategists and Content Developers serve as support when needed to achieve the collective goals of the client.

The Training Manager owns the end‑to‑end commercial training program, ensuring that commercial strategy, product knowledge, market access, data and analytics, and field execution goals are translated into a cohesive learning experience.

This is a highly visible role that requires both strategic leadership and hands‑on execution. The Training Manager will develop training content, facilitate learning, partner closely with commercial leadership, and continuously evolve the training program based on real‑world field feedback and performance.

• Own the commercial training strategy from pre‑launch through post‑launch execution
• Translate launch and commercial strategy into a structured, executable training roadmap
• Define training objectives, scope, sequencing, and delivery approach
• Ensure training aligns with evolving business priorities and launch timelines
• Design, generate, and deliver communication plan and communications to internal and external teams outlining training strategies and roadmaps

• Develop, curate, and organize training content across disease state, product, market access, analytics, and execution
• Identify and leverage off‑the‑shelf training materials where appropriate and develop new content when needed
• Create learning objectives, course summaries, workshops, and learning application activities
• Ensure all training content supports comprehension, skill development, and real‑world application

• Serve as the central point of ownership for training across commercial functions
• Partner with sales leadership, market access, analytics, operations, and external vendors
• Ensure training content aligns with CRM tools, data platforms, and field workflows
• Integrate inputs from multiple stakeholders into a cohesive training program

• Facilitate live, virtual, and blended training sessions
• Lead workshops, discussions, and applied learning experiences
• Support and enable managers in delivering training content (train‑the‑trainer)
• Adapt training delivery based on participant engagement and learning needs

• Design training to drive understanding and skill development, not just content completion
• Reinforce learning through discussion, practice, and feedback
• Ensure training prepares teams for real‑world execution and customer interactions
• Measure effectiveness based on readiness, capability, and performance outcomes

• Gather feedback from managers and field teams following training delivery
• Observe post‑launch execution to identify skill gaps and training needs
• Update and refine training content based on field insights and evolving strategy
• Maintain training as a dynamic, evolving program rather than a one‑time event

• Act as a strategic advisor to commercial leadership on training needs and priorities
• Provide clear visibility into training development timelines and progress
• Recommend adjustments to training scope, design, or resourcing as needed
• Support leadership discussions regarding readiness, execution, and launch preparedness

• Candidate must be able to be on‑site in Princeton, NJ facility 3 days per week
• BS/BA degree required
• 5+ years in commercial pharmaceutical/biotech industry
• Demonstrated experience in commercial training, learning & development
• Experience supporting product launches
• Ability to operate effectively in high‑visibility, high‑accountability roles
• Proven ability to develop and deliver training content using adult…