Training & Enablement Specialist

Training And Enablement Specialist

Reporting to the Associate Director, Training and Help Desk, the Training and Enablement Specialist serves as a key member of the Advancement Training and Technical Services team and is responsible for driving the successful adoption and effective use of technologies supported by Data Strategy & Innovation (DS&I). The Training Enablement Specialist is responsible for designing, developing, delivering, and continuously improving flexible learning and enablement solutions that ensure Advancement staff and campus partners are equipped with the knowledge and resources needed to effectively adopt and use DS&I tools.

Through instructional design, technology training, support resources, change enablement activities, and user support, the Specialist helps ensure users have the knowledge, skills, and confidence needed to utilize technology effectively and achieve business objectives.

The Specialist works with stakeholders to identify training needs and create engaging learning experiences in a variety of formats, including instructor-led, virtual, blended, and self-paced training. Key responsibilities include conducting needs assessments, developing training curriculum and documentation, facilitating training sessions, evaluating effectiveness, and continuously improving learning content and programs.

While primarily focused on training and enablement, the Specialist provides help desk support by responding to user questions and assisting with functional issues related to DS&I-supported tools.

The ideal candidate is an experienced instructional design and training professional with strong communication, facilitation, and problem-solving skills. They can translate complex technical concepts into clear, practical learning experiences and are passionate about helping users succeed through effective training and support.

Training and Documentation:
• Conduct training needs assessments and design learning objectives, curricula, courses, and support resources for DS&I-supported technologies; maintain knowledge of existing and emerging technologies to ensure training remains relevant and effective.
• Apply instructional design, adult learning, and learning experience design best practices to create engaging and accessible learning solutions that support measurable learning outcomes.
• Produce, edit, publish, and maintain instructional videos and multimedia learning resources using Camtasia and related tools.
• Partner with subject matter experts (SMEs), trainers, and stakeholders to identify learning needs and develop, review, and maintain accurate, relevant, and engaging training materials and resources.
• Deliver engaging learning experiences through instructor-led, virtual, blended, asynchronous, and multimedia formats, adapting delivery methods to meet diverse learner needs.
• Manage training logistics, including scheduling sessions, coordinating facilities and technology, tracking participation, and maintaining training records.
• Evaluate learning effectiveness through assessments, surveys, learner feedback, and performance metrics; use findings to continuously improve training programs and resources.
• Drive technology adoption by developing learning resources, promoting best practices, and helping users understand how technology supports business processes and outcomes.
• Research and evaluate new technologies, tools, and learning methods to identify opportunities for improving training effectiveness and business outcomes.
• Create, maintain, and enhance user-facing documentation, knowledge base articles, quick reference guides, and training resources in response to system changes and user feedback and to support self-service learning and technology adoption.

Technology Enablement and Adoption:
• Support organizational change efforts related to new technologies, system enhancements, and process improvements through training, communications, and user engagement and adoption activities.
• Identify user adoption challenges and recommend strategies, resources, and interventions to improve technology adoption and utilization.
• Support stakeholder…