Front Desk Agent-Hilton Garden Inn Mt. Laurel, NJ

Front Desk Agent

Location: Mt. Laurel, NJ

Property: Hilton Garden Inn Mt. Laurel

Employment Type: Hourly | Non-Exempt

Department: Front Office

The Front Desk Agent is responsible for delivering outstanding guest service while performing front desk operations including guest check-in/check-out, reservations, billing, and guest assistance. This role represents the hotel’s first and last impression and plays a key part in ensuring a positive guest experience consistent with Hilton brand standards.

• Greet guests warmly and professionally upon arrival and departure
• Perform guest check-in and check-out procedures efficiently and accurately
• Handle room reservations, modifications, cancellations, and billing inquiries
• Process payments, post charges, and balance shift transactions
• Respond to guest requests, concerns, and complaints promptly and courteously
• Communicate effectively with Housekeeping and Maintenance regarding room status and guest needs
• Maintain accurate guest records in the property management system
• Answer phone calls and emails in a professional and timely manner
• Follow all hotel policies, procedures, and brand standards
• Maintain a clean, organized, and professional front desk area

• Prior hotel front desk or customer service experience preferred
• Strong communication and interpersonal skills
• Ability to remain calm and professional in a fast-paced environment
• Basic computer skills; hotel PMS experience a plus
• Flexible availability, including evenings, weekends, and holidays
• Ability to stand for extended periods and perform light lifting as needed

• Indoor hotel front office environment
• Prolonged standing, walking, and use of computer systems
• Occasional lifting of up to 25 lbs

This position is hourly and non-exempt and eligible for overtime in accordance with New Jersey wage and hour laws. Employment is at-will.

Hilton Garden Inn Mt. Laurel is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status.