Front Desk Supervisor
Job in
Princeton, Mercer County, New Jersey, 08543, USA
Listed on 2026-06-26
Listing for:
Mercer County Works
Full Time
position Listed on 2026-06-26
Job specializations:
-
Hospitality / Hotel / Catering
Hotel Front Desk, Guest Services, Front Desk/Receptionist
Job Description & How to Apply Below
What you will be doing
- Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff, and PBX operators.
- Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
- Accurately manage and operate the MICROS system at the front office, including all daily transactions and those that are not performed often.
- Accurately check AM and PM discrepancy reports.
- Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance needs. Efficiently process guest requests to the appropriate departments.
- Greet and communicate cordially with guests, promptly and professionally check them in and out of the hotel, answer questions, and assist guests with needs.
- Ability to calmly work with high demand and/or upset guests.
- High work ethic and self‑initiative.
- May be required to work varying schedules, including nights, weekends, and holidays.
- Enjoys working as part of a team that provides great experiences for Guests.
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