Front Desk Supervisor

What you will be doing

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff, and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those that are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance needs. Efficiently process guest requests to the appropriate departments.
• Greet and communicate cordially with guests, promptly and professionally check them in and out of the hotel, answer questions, and assist guests with needs.

• Ability to calmly work with high demand and/or upset guests.
• High work ethic and self‑initiative.
• May be required to work varying schedules, including nights, weekends, and holidays.
• Enjoys working as part of a team that provides great experiences for Guests.