House Manager

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91 University Place, Princeton, NJ, US

1 Attachments

POSITION :
House Manager

DEPARTMENT: Operations

REPORTS TO: Front of House Manager

CLASSIFICATION: Part-time;
Seasonal;
Non-Exempt (eligible for overtime)

COMPENSATION & BENEFITS:

• $21.75/hr base
• paid sick and bereavement leave
• staff holiday pay
• access to participate in a 403(b) retirement plan
• complimentary and discounted tickets
• institutional professional development opportunities
• free parking within walking distance
• additional perks

LOCATION &

SCHEDULE:

This is an in-person position reporting to 91 University Place, in Princeton, NJ, with a schedule based on the performance calendar and other departmental needs.

START DATE: This position will begin as soon as possible.

POSITION SUMMARY

McCarter Theatre Center is seeking outgoing, experienced House Managers to lead Front of House operations during each performance. House Managers are critical members of McCarter's Front of House team, providing on-the-ground leadership for all Front of House operations during each performance. Outgoing and motivated, House Managers possess excellent leadership and customer service skills, and are able to multitask in an energetic environment while managing Front of House teams ranging from 15 to 20 individuals, depending on the performance.

ESSENTIAL FUNCTIONS & DUTIES

• Under the supervision of the Front of House Manager, effectively manage and run all Front of House operations for each performance with regard to patrons, artists, guests and staff.
• Understand, respectfully communicate and facilitate alignment with all performance guidelines and policies as set forth by McCarter.
• Facilitate performance reports for each event.
• On-the-spot maintenance of all electronic devices, including scanners, hearing devices and radios for the theatres; report to the Information Technology or Operations departments when issues arise.
• Check venue facilities before and after the performance to ensure that the space is fully functional, while reporting any repair and maintenance needs to the Operations team.
• Train other Front of House staff members under the direction of the Front of House Manager.
• Address any patron concerns or conflicts as escalated by the Ushers, Patron Attendants or Assistant House Managers.
• Conduct pre/post-performance debriefings with staff to discuss successes, areas for improvement and any challenges encountered during the performance.
• Collaborate with the Events & Operations Manager and events staff to ensure smooth transitions between performances and special events, including pre-show, intermission and post-show activities.
• Support a welcoming and respectful environment for all patrons by consistently applying McCarter's Code of Conduct and addressing disruptive or inappropriate behavior with care, discretion, and support from the Front of House Manager.
• Maintain familiarity with emergency procedures, evacuation protocols, and the location of all exits; respond promptly and appropriately during emergencies in coordination with House Management and Operations staff.
• Participate in required trainings and stay informed of updates to Front of House procedures, safety protocols, and audience policies.
• Prioritize safe working practices while embodying McCarter's safety and community expectations policies to maintain a secure environment for all staff, patrons, and others.
• Engage in the ongoing work of fostering an equitable and inclusive environment ively seek ways to improve work practices to ensure greater accessibility, representation, and belonging for all, while upholding and exhibiting our stated values of “justice and joy, beauty and belonging.”

QUALIFICATIONS

• Leadership and management experience leading and working with large groups of people.
• Microsoft Office knowledge (Word, Excel & Outlook).
• Possesses a confident and approachable personality with excellent customer service skills.
• Exceptional diplomacy, interpersonal and teamwork skills; a proven track record of building and nurturing relationships with…