Patron Attendant

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Princeton, NJ, US

1 Attachments

21 days ago Requisition

DEPARTMENT
:
Operations

REPORTS TO: Front of House Manager

CLASSIFICATION
:
Part-time;
Seasonal;
Non-Exempt (eligible for overtime)

COMPENSATION & BENEFITS
: $17.50/hr base; $19.75/hr when working Parking Attendant shifts; paid sick and bereavement leave; staff holiday pay; access to participate in a 403(b) retirement plan; complimentary and discounted tickets; institutional professional development opportunities; free parking within walking distance, and additional perks.

LOCATION & SCHEDULE
:
This is an in-person position reporting to 91 University Place, in Princeton, NJ, with a schedule based on the performance calendar and other departmental needs.

START DATE
:
This position will begin as soon as possible.

McCarter Theatre Center is seeking hospitality-oriented Patron Attendants to support our audience experience in our venues. Patron Attendants are essential members of McCarter’s Front of House team and serve as the primary point of connection between the organization and our audiences. As ambassadors of McCarter, Patron Attendants help ensure that every patron feels welcomed, informed, safe, and respected from the moment they arrive through the conclusion of each performance.

• Greet and welcome audience members with professionalism, warmth, and approachability; assist patrons in locating their assigned seats based on ticket information and venue layout.
• Serve as an attendant in lobby and seating areas while maintaining clear communication with House Management via radio to support coordinated Front of House operations.
• Scan tickets using designated devices to verify valid admission credentials for the scheduled performance.
• Respond to seating discrepancies, ticketing questions, or patron concerns with calm, courteous problem-solving, escalating issues to an Assistant House Manager when appropriate.
• Provide attentive assistance to patrons with disabilities or other access needs, including support with seating, mobility, or other accommodations to ensure a comfortable and dignified experience.
• Answer patron questions related to the performance, venue logistics, and Front of House procedures, referring content-specific questions to House Management when needed.
• Monitor audience behavior during performances and uphold venue policies and performance protocols, including restrictions on photography, recording, late seating, re-entry, and access to restricted areas, in coordination with House Management.
• Support a welcoming and respectful environment for all patrons by consistently applying McCarter’s Code of Conduct and addressing disruptive or inappropriate behavior with care, discretion, and support from House Management.
• Maintain familiarity with emergency procedures, evacuation protocols, and the location of all exits; respond promptly and appropriately during emergencies in coordination with House Management and Operations staff.
• Participate in required trainings and stay informed of updates to Front of House procedures, safety protocols, and audience policies.
• On an opt‑in basis and following required training, assist with parking operations outside the Matthews Theatre entrance as the Parking Attendant on duty to support patron arrival and departure.
• On an opt‑in basis and following required training, assist with merchandise sales, limited concessions, or bar support as assigned.
• Prioritize safe working practices while embodying McCarter's safety and community expectations policies to maintain a secure environment for all staff, patrons, and others.
• Engage in the ongoing work of fostering an equitable and inclusive environment ively seek ways to improve work practices to ensure greater accessibility, representation, and belonging for all, while upholding and exhibiting our stated values of “justice and joy, beauty and belonging.”

• Possesses a confident and approachable demeanor with excellent customer service skills exceptional diplomacy,…