Product Manager UI​/UX

For more than 25 years, Servion has been trusted by customer-centric brands for architecting, implementing, and managing Contact Centers and Customer Experience (CX) solutions. Servion delivers complete solutions for businesses to innovate in providing digital experiences using the best available technologies while maximizing their existing investments.

Our 1100 CX professionals apply their passion and deep domain expertise to the entire build-run-optimize solution lifecycle. Servion has helped 600 enterprises across the globe deliver great experiences to their customers, partners, and employees.

• Work closely with the Hammer Solution Engineering team to identify, capture, and document UX requirements directly from customers
• Translate customer workflows into user journeys, wireframes, and interaction models
• Develop wireframes and present them to customers for walkthroughs and validation
• Incorporate customer feedback rapidly into refined UX designs aligned with Hammer’s roadmap
• Collaborate directly with Hammer engineering and product teams to ensure UX intent is accurately implemented
• Potentially act in a Scrum Master–style role for UX-related work streams, helping manage UX backlogs and sprint alignment
• Drive consistency and usability across Hammer modules while supporting rapid iteration

• UX for network performance monitoring, service assurance, and operational analytics
• Data-heavy dashboards, alerts, and workflows used by network and operations teams
• Simplifying real-time and historical network data into actionable insights
• Modernizing existing Hammer UX into more intuitive, role-based, and cloud-friendly experiences

• 7+ years of experience in UX, UX-focused Product Management, or Product roles with strong UX ownership
• Strong ability to engage directly with customers and translate feedback into UX artifacts
• Hands-on experience creating wireframes, flows, and UX documentation
• Experience collaborating closely with engineering teams in Agile environments
• Comfortable operating in a highly technical, data-driven product context
• US-based with excellent communication skills

• Experience in networking, telecom, infrastructure, or observability platforms
• Prior exposure to network performance or service assurance products
• Experience supporting Solution Engineering or customer-facing UX validation
• Ability to balance UX design, product thinking, and delivery execution