Senior Manager, CRM-IT, Princeton, NJ – Hybrid

Job Summary

Sun Pharma is seeking a strategic, hands-on Senior Manager within its Commercial IT group based in Princeton, NJ, reporting to the Director, Commercial IT. This is a technology-focused role that bridges technical expertise with business acumen and delivery excellence. Ideal for someone who can communicate the value of CRM solutions, do basic configurations, lead delivery, and drive user adoption across Commercial teams.

The Commercial IT group leads initiatives in Data Management, Business Intelligence, Customer Relationship Management (CRM), and Sales Force Effectiveness for North America brands, partnering with Marketing, Medical Affairs, Market Access, and Operations.

We seek a candidate who combines strong stakeholder engagement and communication skills, deep CRM technical expertise, and a solid understanding of the pharmaceutical commercial landscape.

• Serve as technical SME and owner of the Commercial CRM platform
• Provide technical oversight for systems including Veeva Vault Promo Mats, Digital Asset Management, and Campaign Management platforms
• Partner with business teams to execute CRM strategy and ensure effective technology adoption
• Configure and maintain IQVIA OCE CRM; ensure data quality and monitor HCP record validation processes
• Enhance Approved Email and Rep Triggered Email capabilities and strengthen integrations with Veeva Vault
• Lead projects end-to-end, collaborating with offshore development and operations teams
• Act as a trusted advisor to Commercial leadership, communicating CRM’s strategic value, ROI, and impact on customer engagement
• Combine strategic insight with hands-on problem solving to optimize system performance and user experience

• Bachelor’s degree in a technical or quantitative field

• 5–7 years’ hands-on experience with Salesforce, Veeva, or IQVIA OCE platforms (configuration, integration, and enhancement)

• 5 years leading technical delivery for Sales & Marketing applications in pharma or life sciences

• Strong understanding of Master Data Management (MDM), Data Warehousing, and SDLC

• Experience applying AI, machine learning, and analytics to enhance CRM capabilities

• Salesforce or Veeva Vault Admin certification preferred

• Knowledge of compliance and regulatory requirements within commercial pharma

• Exceptional communication and presentation skills — able to translate technical concepts into business impact

• Proven record of delivering results, influencing without authority, and balancing strategy with execution

• PMP or Agile certification preferred

The presently-anticipated base compensation pay range for this position is $123,500 to $151,000. Actual base compensation may vary based on a number of factors, including but not limited to geographical location and experience. In addition, this position is part of the Annual Performance Bonus Plan. Employees are eligible to participate in Company employee benefit programs which include medical, dental and vision coverage;

life insurance; disability insurance; 401(k) savings plan; flexible spending accounts; and the employee assistance program. Employees also receive various paid time off benefits, including vacation time and sick time.

The compensation and benefits described above are subject to the terms and conditions of any governing plans, policies, practices, agreements, or other materials or documents as in effect from time to time, including but not limited to terms and conditions regarding eligibility. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company, or individual department/team performance, and market factors.

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees as assigned to this job. Nothing herein shall preclude the employer…