Manager, IT Engineer II - Cloud System Operations

* Work with the IT Engineer III, Solution Architect, Platform Lead and Product Lead to translate business and functional requirements into well-architected technical solutions.
* Drive the design and the implementation of solution components that align with Otsuka’s enterprise architecture, data strategy, and security standards.
* Develop and configure systems across cloud (AWS, Azure), on-premises, and hybrid environments.
* Build automation scripts and reusable components to streamline deployments.
* Participate in code reviews, configuration management, and version control practices.
* Validate scalability, performance, and fault-tolerance of deployed systems.
* Ensure solutions comply with Otsuka’s cybersecurity, GxP, data-privacy, and regulatory requirements (e.g., GDPR, HIPAA).
* Implement and enforce policies for identity and access management, encryption, and network security.
* Participate in internal and external audits, ensuring systems meet required documentation and traceability.
* Contribute to change control, configuration management, and vulnerability remediation activities.
* Maintain detailed records of configurations, workflows, and system changes in Otsuka’s knowledge base (e.g., Confluence, Service Now).
* Create and maintain architectural diagrams, data flow documentation, and SOPs.
* Support training sessions or handovers to ensure continuity and operational readiness.
* 6+ years of experience as IT Engineer. Pharmaceutical industry expertise is a plus but is not required.
* Strong analytical and systematic problem-solving abilities.
* Excellent communication skills, with the ability to explain complex topics to diverse audiences.
* Proficiency with modern IT tools and platforms such as:
Cloud (AWS, Azure), Dev Ops (Git Hub Actions, Jenkins, Azure Dev Ops), and Monitoring (e.g. Splunk, Datadog).
* Understanding of Agile, Dev Ops, ITIL, and change-management methodologies.
* Experience in regulated or GxP environments preferred.
* Customer-Focused:
Anticipates user needs and delivers practical, value-driven solutions.
* Accountable:
Owns technical deliverables and outcomes.
* Innovative:
Challenges the status quo and champions new ideas.
* Collaborative:
Builds strong partnerships across disciplines and cultures.
* Ethical:
Demonstrates integrity and aligns with Otsuka’s corporate values.
* Resilient:
Adapts quickly to new challenges and shifting priorities.
* Global Environment:
Ability to work in globally distributed teams.
* People Leadership: ability to lead a small team of IT engineers.
* Works independently under limited supervision to determine and develop approach to solutions.
* Coaches and reviews the work of less experienced colleagues; may manage projects / support processes.
* Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field (or equivalent experience).
* Preferred certifications:
Cloud (AWS, Azure), Infrastructure (Cisco, Microsoft, CITRIX), Dev Ops (Terraform, Kubernetes)
** Competencies*
* ** Accountability for Results
- ** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.  
** Strategic Thinking & Problem Solving
- ** Make decisions considering the long-term impact to customers, patients, employees, and the business.  
** Patient & Customer Centricity
- ** Maintain an ongoing focus on the needs of our customers and/or key stakeholders.  
** Impactful Communication
- ** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.  
** Respectful Collaboration
- ** Seek and value others’ perspectives and strive for diverse partnerships to enhance work toward common goals.  
** Empowered Development
- ** Play an active role in professional development as a business imperative.

This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability.  You can request reasonable accommodations by contacting Driven by our purpose to defy limitation, so that others can too, we have an unwavering belief in doing more and transcending expectations.

In going above and beyond—under any circumstances—for patients, families, providers, and for each other. It’s this deep-rooted dedication that drives us to uncover answers to complex, underserved medical needs, so that patients can push past the limitations of their disease and achieve more than they thought was possible each and every day.
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