Salesforce Tech Lead

The Salesforce Tech Lead is responsible for leading the design, development, and delivery of enterprise-grade Salesforce Service Cloud solutions.

This role combines deep technical expertise with team leadership to deliver scalable, secure, and high-quality CRM implementations.

The Tech Lead collaborates closely with stakeholders and cross-functional teams to ensure Salesforce solutions align with business objectives and technical best practices.

• Lead end-to-end technical delivery of Salesforce Service Cloud initiatives, from requirements analysis through deployment and post-production support.
• Architect scalable and high-performance Service Cloud solutions leveraging Omni-Channel, Case Management, Knowledge, CTI, and Live Chat.
• Provide technical leadership and mentorship to Salesforce developers and administrators.
• Design, develop, and review Apex classes, Lightning Web Components (LWC), triggers, and integration frameworks in accordance with Salesforce best practices and governance standards.
• Define, implement, and enforce coding standards, design patterns, and Dev Ops practices, including version control and CI/CD pipelines.
• Collaborate with functional consultants, business analysts, and architects to translate functional requirements into effective technical solutions.
• Design and implement integrations between Salesforce and external systems using REST and SOAP APIs and middleware platforms.
• Ensure Salesforce solutions meet security, data integrity, and performance optimization requirements.
• Participate in solution estimation, technical proposal creation, and pre-sales activities as needed.

• 8+ years of hands‑on experience with Salesforce development technologies, including Apex, LWC, SOQL, SOSL, and REST/SOAP APIs.
• 8+ years of experience implementing Salesforce Service Cloud features such as Omni-Channel, Email-to-Case, Web-to-Case, Knowledge, and CTI.
• Strong understanding of Salesforce data models, security architecture, sharing rules, and governor limits.
• Proven experience leading development teams across onshore and offshore delivery models.
• Experience managing multiple work streams in parallel within complex Salesforce environments.
• Solid understanding of Agile and Scrum delivery frameworks.
• Excellent communication, stakeholder engagement, and technical presentation skills.

• Experience with advanced Salesforce capabilities such as Einstein Bots, Field Service Lightning (FSL), or Salesforce Industries.
• Familiarity with CI/CD automation, Dev Ops practices, and test-driven development (TDD) in Salesforce environments.
• Experience delivering enterprise‑scale integrations involving large data volumes and complex business logic.
• Demonstrated success mentoring teams, conducting code reviews, and driving technical excellence.

• Salesforce Certified Platform Developer I & II (required)
• Salesforce Certified Application Architect or System Architect (preferred)