Director of Project Assurance

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** Job Description
**** Join the Legal Tech Revolution at Litera
** As part of our strategic growth and commitment to fostering collaboration and operational excellence, we are transitioning to a hybrid working model. This position is based in the below available office locations and candidates should reside within reasonable commuting distance, as this role requires on-site presence at least three days per week. This hybrid approach enables us to build a collaborative and innovative work environment while maintaining the flexibility that supports both productivity and work-life balance.

We are actively seeking talented individuals to join our team in this exciting new phase of growth.

Available Office Locations:
Austin | Boston | Chicago | Denver | New Jersey | New York City | Philadelphia | Raleigh | London | Nottingham |
** Join Our Team at Litera:
Where Legal Technology Meets Excellence
** Litera has been at the forefront of legal technology innovation for over 25 years, crafting legal software to amplify impact and maximize efficiency. Developed by the best legal minds in the industry, our comprehensive suite of integrated legal tools is both powerful and user-friendly and simplifies the way modern firms manage core legal workflows, secure collaboration, and organize firm knowledge and experience.

Every day, we help more than 2.3 million legal professionals focus on their craft. Litera:
Less busy work, more of your life’s work.
** Overview:
** The Director of Project Management & PMO is a transformative senior leader responsible for architecting and scaling an enterprise‑grade Project Management Office that becomes a strategic engine for growth, operational excellence, and customer impact. This role goes beyond governance: it drives measurable business value by accelerating time‑to‑value, improving customer sentiment, and enabling customer‑delighting outcomes that fuel loyalty and referrals. The ideal candidate has successfully built PMOs in dynamic environments, led complex cross‑functional initiatives, and knows how to turn strategy into execution with speed, clarity, and discipline.

This leader will shape how the organization prioritizes, delivers, and measures its most critical initiatives, ensuring every project contributes to stronger customer experiences and tangible business results.
*
* Key Responsibilities:

*** Establish enterprise‑wide PMO governance including frameworks, processes, templates, and reporting standards.
* Lead and mentor a team of project and program managers to ensure consistent, high‑quality delivery.
* Oversee the full project portfolio, ensuring alignment with strategic priorities and resource capacity.
* Partner with executive leadership to define project scope, success criteria, and prioritization models.
* Implement scalable project methodologies (Agile, Waterfall, hybrid) tailored to organizational needs.
* Drive cross‑functional execution across technology, operations, finance, and business units.
* Develop executive‑level dashboards and reporting to communicate progress, risks, and ROI.
* Champion continuous improvement in project delivery, tooling, and team capability.
* Ensure risk management discipline including mitigation planning, escalation paths, and dependency tracking.
* Lead change management efforts to support adoption of new processes, systems, and organizational initiatives.
* ** Accelerate time‑to‑value
** by optimizing project intake, reducing cycle times, and ensuring rapid deployment of high‑impact initiatives.
* ** Embed customer‑centric delivery practices
** that improve customer sentiment, NPS, and referral rates across key programs.
* ** Partner with Product, CX, and Operations
** to ensure projects directly support customer experience improvements and measurable value creation.
* ** Implement fast‑feedback loops
** to validate assumptions early, reduce rework, and shorten delivery timelines.
* ** Drive adoption of…