Head of Client Solutions

Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades‑old delivery universe? If so, read on, as we’re looking for a Head of Client Solutions to join our Commercial team!

Our mission? To switch up the status quo and become the UK’s leading out‑of‑home business. With a fast‑growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our transformative Send service, we’re bringing freedom to anyone with a parcel.

At InPost UK, we’re building an unparalleled group of talent that’s committed to help us power our mission to reshape the way parcels move, and redefine eCommerce logistics. Our team is packed full of top‑notch experts in e‑commerce, technology, scale‑up growth, sustainability, logistics and supply chain. We’re a passionate bunch with high ambition – we collaborate, innovate, support each other, and leave egos at the door.

We’re looking for an experienced, commercially aware and technically credible leader to scale our Client Solutions function.

This is a pivotal role at the centre of merchant onboarding, technical integrations, checkout experience and operational readiness. You’ll lead a high‑performing team responsible for delivering seamless, end‑to‑end merchant launches – ensuring every integration is robust, every configuration is accurate, and every go‑live sets the merchant up for long‑term success.

If you thrive in fast‑paced, scaling environments and enjoy joining the dots across Product, Tech, Sales and Operations, this is an opportunity to shape a function that directly impacts growth, customer experience and platform integrity.

• Lead and develop the Client Solutions team across onboarding, integrations and customer operations
• Define structure, standards and ways of working that drive consistency and accountability
• Build scalable processes, governance and documentation as we grow
• Drive improvements in time‑to‑launch and onboarding quality

• Own onboarding strategy across enterprise, mid‑market and SME merchants
• Oversee discovery, solution design, build, testing, launch and hypercare
• Ensure cross‑functional readiness across Product, Tech, Ops, Finance, Marketing and Sales
• Create clear visibility of onboarding performance, risks and delivery standards

• Act as SME across APIs, ecommerce platforms, plugins, data flows and system behaviour
• Serve as senior escalation point for complex integrations and technical challenges
• Ensure configuration accuracy across account setup, tracking, reporting and operational workflows
• Guide merchants and partners on best‑practice technical implementation

• Shape best‑in‑class checkout journeys and UX standards
• Improve customer experience through smarter configuration, logic and communication flows
• Act as the voice of the customer, influencing product roadmap and scalable capability

• Lead marketplace and partner enablement across key ecommerce and logistics platforms
• Ensure operational configuration is aligned across routing, restricted goods and partner integrations
• Maintain end‑to‑end data integrity across onboarding and platform workflows

• Significant experience leading Client Solutions, Onboarding, Technical Implementation or Customer Operations teams in ecommerce, logistics or high‑growth tech
• Deep understanding of APIs, integrations, ecommerce platforms and system configuration
• Proven experience managing full lifecycle merchant or platform launches
• Strong cross‑functional leadership and stakeholder influence at senior level
• A track record of building scalable frameworks, documentation and onboarding standards
• A curious, resilient and solutions‑focused mindset, comfortable navigating ambiguity

This is a rare opportunity to shape how merchants integrate, launch and scale with us — building a function that sits at the heart of customer experience, product delivery and operational excellence.

If you’re excited by complexity, ownership and impact at scale,…