Customer Success Strategist - US & Canada

Overview

This role exists to make sure enterprise customers actually get value from AI—not just deploy it.

• Own customer outcomes: retention, expansion, and time-to-value
• Build and run success plans tied to business KPIs and outcomes
• Lead QBRs that clearly show ROI, impact, and next opportunities
• Guide customers from PoC → production → scale
• Identify and manage technical, adoption, and organizational risks early
• Run design-thinking workshops to improve workflows and user experience
• Translate business goals into execution plans for technical teams
• Coordinate cross-functional teams (Solutions, Engineering, Client stakeholders)
• Partner with Sales on renewals and expansion once value is proven

• 5+ years in Customer Success, Strategic Consulting, or Enterprise Account roles
• Experience working with Fortune 500 / Global 2000 customers
• Hands-on exposure to complex technology implementations
• Comfortable discussing AI / ML concepts (you don’t need to code, but you must understand how these systems work)
• Strong executive presence and experience with C-level stakeholders
• Ability to build ROI models, business cases, and strategic roadmaps
• Excellent English communication skills
• Willingness to work across US and European time zone
• Ownership mindset—you follow things through until outcomes are delivered

• Work on real enterprise AI deployments, not pilots that stall
• Direct exposure to Fortune 500 executives and strategic initiatives
• High ownership, high visibility, and real accountability
• Opportunity to help shape how customer success is built as we scale
• Collaborate with strong product, engineering, and strategy teams