CAD​/RMS Systems Analyst

General Definition of Work

The CAD/RMS Systems Analyst oversees the administration and support of the Central Square Records Management System and requires cross connection and collaboration with other departments, vendors, Command Staff, IT and Central Square support. This position performs difficult professional work involving the analysis of Sheriff’s Office operating procedures, develops and maintains work plans for moderate to complex projects and maintains a high level of expertise and knowledge of public safety enterprise systems.

Supervision is exercised over subordinate technical personnel.

• Oversees and maintains the Central Square Records Enterprise RMS platform
• Sets up system modules, user roles, workflows, and permissions to align with the needs of the agency
• Ensures compliance with NIBRS and CJIS standards; troubleshoots NIBRS reporting issues as needed
• Provides technical support and training to users in all divisions
• Develops and manages personalized reports, dashboards, and data exports using SQL Server Reporting Services (SSRS)
• Collaborates with various agency divisions, including Admin Services, IT, dispatch, patrol, and investigations to ensure system functionality matches real-world workflows
• Oversees integrations with CAD, Mobile, and digital evidence platforms like AXON
• Monitors system performance, resolves issues, and coordinate withs Central Square support (Level 2 or 3 troubleshooting)
• Stays up to date on product updates, best practices, and trends in public safety technology
• Manages cloud-based services, including hosting, backups, and security, ensuring agency and vendor standards are met

• Oversees and maintains the Central Square Enterprise CAD platform
• Directs overall application management, including supervision of assigned staff
• Works with vendors and stakeholders to implement and manage/test updates/enhancements of the CAD/RMS system
• Designs, develops, and implements complex database models, utilizing SQL and other common database software, as well as common reporting systems such as Crystal Reports and data from Central Square Enterprise CAD
• Provides technical support and training to users in all divisions
• Manages and updates application system configurations
• Collaborates with various agency divisions, including Admin Services, IT, dispatch, patrol, and investigations, to ensure system functionality matches real-world workflows
• Oversees and administers application interfaces with several external and internal systems
• Monitors system performance, resolves issues, and coordinates with Central Square support (Level 2 or 3 troubleshooting).
• Stays up to date on product updates, best practices, and trends in public safety technology
• Manages cloud-based services, including hosting, backups, and security, ensuring agency and vendor standards are met
• Tests system upgrades and tests and modifies custom programs
• Trains and coordinates the training for users on new application features
• Performs deployment, installation, and testing of application upgrades related to ProQA EMD/EFD/EPD programs.
• Implements, tests, and maintains related to GIS county maps

Combination of education and experience equivalent to graduation from an accredited college or university with a degree in computer science, information systems management or related field and a minimum of 5 years of experience in public safety information technology implementation/ maintenance, project development and systems analysis

Certification or formal training in Central Square Enterprise preferred

• Ability to read instructions and build performance in line with requirements established by the Virginia State Police and the FBI
• Understanding of law enforcement operations and reporting requirements
• Strong skills in system configuration and data validation
• Possess strong communication skills, effective problem-solving capabilities, and keen analytical abilities.
• Adept at reading, writing and interpreting technical documentation and procedure manuals
• Highly self-motivated, directed and detail-oriented
• Ability to manage, direct, motivate and build a cohesive team
• Ability to effectively prioritize and execute tasks in a high-pressure environment

May be required to pass a polygraph examination, full background investigation and pre-employment drug and alcohol screening. Position requires periodic on-call duty status and may be subject to call back or hold over in urgent or emergency situations