ServiceNow FSO Developer

Job Description
Must Have Technical/Functional Skills

• Extensive experience with Service Now platform, specifically with Financial Service Operation (FSO)
• At least 1-2 years of Service Now solution Implementation (configuration and customization) experience
• Proven experience in at least one design, architect and implementation of FSO solution involving Financial Data Model, Dispute management, Customer life cycle management, Treasury Operation, Payment operations, Card operations, Loan operation, Claims processing.
• Around 1-2 years of working in Service Now FSO Projects and worked on Requirements Gathering, Agile/Sprint Planning, Demos.
• Strong background in solution architecture and technical design, with a focus on enterprise architecture, Financial Service Operation (FSO)
• Strong understanding of Enterprise architecture processes and the ability to translate these into technical solutions.
• Experience with Service Now client and server-side JavaScript and the Service Now APIs
• Experience in architecting, solutioning, implementation and configuration of Financial Service Operation
• Experience and expert understanding of key Service Now modules and concepts like CSDM, CMDB, Data Models, etc.
• Advanced analytical and problem-solving experience, ability to multi-task and effectively manage priorities.
• Developing solutions on Service Now platform using an "Architecture first" principle Working with Business Analysts on technical stories, ensuring timely delivery during Sprint cycles Strong understanding of ITIL and Service Management frameworks

Roles & Responsibilities

Certification:
Service Now CIS FSO (Insurance and Banking & Wealth Management) with CSM professional suite
Expereince in design, architecture and implementation of Service Now CSM
Strong understanding of BPM solutions and exposure to platforms like Pega, Salesforce, Appian
Experience in FSO customization including creating new workflows, business rules, UI Pages, UI actions.
Expereince in business process consulting/analysis
Knowledge of data analytics and reporting tools within Service Now
Excellent communication skills, both written and verbal, ability to work effectively in virtual teams across multiple locations.
Experience working in Agile environment using SCRUM methodology.
Good to have experience and strong exposure in Service Now concepts/modules, ITSM, KM, CMDB, Data models, etc.
Self-starter, good interpersonal skills, ability to lead customer meetings and build customer confidence
3+ years of technical architecture experience and at least 2+ or Service Now implementation experience.
Develop FSO use cases, business process models, and diagrams.
Experience in Service Now implementations across 2 or more modules
Collaborate with stakeholders to gather and analyze business requirements, translating them into functional and technical specifications.
Develop comprehensive FSO solutions tailored to customer business needs, ensuring alignment with IT strategy and industry best practices.
Design and implement integration between Service Now FSO and other IT systems/platforms ensuring seamless data flow and process alignment.
Customize and configure Service Now FSO to meet customer requirement.
Experience in Service Now Back-End and Integrations (Integration H UB, SOAP, REST, Data Sources, Import Set, Transform maps)
Strong working in an Agile/Dev Ops environment in Continuous Integration, Continuous Delivery, automated testing, Agile metrics
Strong skills in User Interface design, Analytical, Problem solving and Quantitative skills.
Ability to provide technical leadership and work seamlessly with customers

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.