Associate Director, Content & Digital Experience Capabilities - Solution Architecture & Engineering

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This position is the Content & Digital Experience Capabilities - Solution Architecture & Engineering Lead within the Commercialization BI&T organization. This role would be responsible for leading solution architecture & engineering for content & digital platforms that drives content management across Field (FTE, IVA) & Digital (Web, HOE, Social Media, Podcasts, 3rd Party Media etc.) engagement channels as well as designing & supporting implementation for content/engagement performance that drives next best action.

This role would also drive the technology vision & own/manage the tech. architecture & innovation roadmaps that shape/influence the content & digital transformation. This role would also be responsible for continuous evolution to accelerate customer engagement & associated omni-channel metrics for content & digital channels. These would involve leveraging multiple, varied technologies as well as GenAI, AI/ML technology stacks. It would also warrant partnering with other Senior Architect(s) and Technical Leads on other teams from a systems integration's standpoint.

The responsibilities would go across both new technical activations & existing technical solutions.

The individual will primarily partner with WCx (OCx, ICDx & CMx) Leads, C-BI&T Leads, Digital & Production agency partners globally to architect new content & digital capabilities that have the greatest impact on the enterprise, set the right expectations, and ensure that C-BI&T resources are appropriately engaged to fulfill the intended business outcomes.

Key Responsibilities:

* Partner with the leads of Worldwide Commercialization Excellence (WCx), Commercialization BI&T teams and the broader IT matrix organization with an app specific focus on solution architecture incl. integrations (anchoring on new/innovative solutions & approaches), technical design & supporting delivery of new content (e.g. Digital Asset Management & associated content/engagement performance) & digital capabilities, and a secondary focus on the enablement and simplification of existing digital capabilities to drive effective content & digital engagement experience.

* Collaborate with IT partners and business teams to understand requirements/use cases & translate them into technical requirements.

* Improve or align requirement outcomes to architect & help deliver successful release for new initiatives and enhancements.

* Design solution architecture by evaluating and selecting appropriate technologies and tools, including GenAI, to support digital channels' delivery needs.

* Define and enforce best practices for solution architecture, ensuring consistency and adherence to BMS standards.

* Contribute & manage macro architectures and technology blueprints, system architecture and design documentation and CLAD processes.

* Work with & support other Senior Architect(s) & Technical Leads with solution architecture, innovation & design of new content & digital capabilities.

* Identify opportunities for continuous process improvement to drive productivity and/or cost savings.

* Lead Proof of Concepts (POCs) with user management, security, data privacy & performance as key considerations to help prove out a potential solution to scale into production.

* Demonstrate the ability to identify high value capabilities with clear differentiators when making content & digital capability platform choices.

* Responsible for exploring and looking at new ways of working, using Gen AI approach to enable content capabilities & digital channels for an amplified customer engagement & experience.

* Explore opportunities to utilize GenAI in the content & digital engagement channels space including data connections to drive an amplified omni-channel experience.

* Lead the design and development of content & digital platforms' solution architectures, ensuring scalability, reliability, and performance.

* Stay up to date with emerging trends and technologies for content & digital platforms including advancements in new GenAI models

* Foster a culture of continuous improvement, encouraging team members to contribute ideas and implement innovative…