AI Engineer

About ETS:

ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL, TOEIC, GRE and Praxis tests, serving millions of learners in more than 200 countries and territories.

Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide.

Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide.

POSITION SUMMARY:

The Digital Workplace AI Engineer/Developer leads the design and implementation of enterprise AI copilots and intelligent agents that simplify and accelerate work across the organization. This role builds agentic systems that automate workflows, integrate deeply with Microsoft and Anthropic AI ecosystems-including Microsoft 365, Power Platform, and Claude AI-and securely connect to internal and third party services. The ideal candidate translates business needs into scalable, production grade AI solutions while promoting strong engineering and responsible AI standards.

Working closely with partners across technology, product management, security, and legal teams, the engineer/developer ensures solutions align with company policies and enables efficient, compliant use of AI. Key responsibilities include solution architecture and technical configuration, user enablement and support, change management, training, and continuous optimization of AI-powered experiences.

This position partners with IT, HR, finance, compliance, and business leaders to ensure secure, ethical, and effective adoption of AI. We seek an AI expert who can lead operational, engineering, and security enablement across both Microsoft and Anthropic platforms, ensuring AI-driven productivity tools are impactful, trustworthy, and scalable. If you are passionate about driving AI transformation in the digital workplace, this role is for you.

PRIMARY RESPONSIBILITIES:

* Architect, develop, and deploy intelligent agents, copilot experiences, claude solutions that automate tasks, support decision-making, and improve end-user productivity.

* Design agent workflows, tool use, and orchestration patterns to enable reliable, multi-step automation (including error handling, observability, and guardrails).

* Integrate solutions across Microsoft 365 (Teams, SharePoint, Outlook), Power Platform (Power Apps, Power Automate, Power Virtual Agents), Claude AI (from Anthropic) to deliver AI-enabled automation at scale.

* Build and maintain secure, production-ready integrations with enterprise systems and third-party services via RESTful APIs and event-driven patterns.

* Partner with product, UX, and engineering stakeholders in an agile environment-contributing to planning, estimation, reviews, and iterative delivery.

* Champion quality and operational excellence through testing, CI/CD, performance tuning, documentation, and continuous improvements informed by telemetry and user feedback.

* Implement, monitor and provide continuous improvement of digital workplace technologies (Microsoft 365 services and collaboration services)

* Work with IT and business stakeholders to document and refine Copilot use cases across departments (e.g., customer service, legal, HR). Monitor adoption metrics and KPIs using Copilot dashboards and analytics tools.

* Maintain Copilot Studio agents and connectors for integration with internal data sources and workflows. Develop prompt libraries and role-specific templates to boost user productivity.

? Act as an expert on Copilot capabilities, offering guidance and support to end users. Assist and Oversee a Center of Excellence to ensure end users and Copilot Champions have access to current information.

* Collaborate with engineering teams to enhance Copilot performance and address technical issues. Develop and enforce data protection policies, including access controls, prompt injection defenses, and content filtering.

* Ensure adherence to enterprise security standards and regulatory requirements (e.g., SOC 2, GDPR). Maintain ethical standards and comply with all applicable laws and regulations relevant to your job function.

* Conduct enablement sessions, create best practices documentation for responsible AI usage, and stay updated with Microsoft Copilot…