Manager, eCommerce Operations

About the Role

The Manager, eCommerce Marketing Operations position within the Marketing Operations group will support the creation and management of key ecommerce flows for the Wall Street Journal, Barron's, Market Watch, and Financial News. This role will liaise directly with our Marketing, Product and Tech teams to ensure a seamless checkout experience for our flagship publications.

• Successfully launch new products, offers and ecommerce flows to manage the customer experience.
• Develop maintenance requests and Business Requirement Documents (BRDs) for new offers and processes, working closely with technology to translate requirements into customer-facing solutions.
• Create new offers and manage existing offers within the ecommerce platform to promote flagship publications.
• Implement and build new landing pages for acquisition campaigns and execute new eCommerce flows to support new subscription offers and products, including digital pricing, promotions and site assets.
• Partner with a QA manager to manage timelines, user acceptance testing, KPIs and create test plans.
• Partner with cross‑functional business units for new pricing plans and testing requests, creating a streamlined intake process and managing implementation projects end‑to‑end.
• Analyze existing processes for improvement, identify opportunities to drive KPIs and automate manual processes.
• Partner with management to create and optimize processes and timelines, embedding operational excellence into all workflows.
• Manage a team of offer managers, providing mentorship, process optimization, a gold standard of operational excellence and knowledge transfer.

• Operational rigor with the ability to set standards for operational excellence and define project and process workflows.
• Strong leadership skills and experience with people management.
• Strong project management skills and ability to manage multiple projects and stakeholders simultaneously.
• Detailed understanding of end‑to‑end ecommerce processes including website infrastructure, content management, operations and customer‑facing functionality.
• Experience optimizing AWS environments for performance, security and cost efficiency.
• Proficiency with HTML.
• Experience leading, mentoring and influencing team members and building effective working relationships across business units.
• Proficiency with Google‑suite applications.
• Knowledge of the media and publishing industry is a plus.
• Knowledge of the subscription business preferred.
• Bachelor’s degree in Marketing preferred, or equivalent experience.
• 7+ years of experience in ecommerce with understanding of APIs and databases.

• Comprehensive Healthcare Plans (Medical, Dental, Vision)
• Paid Time Off and Retirement Plans
• Comprehensive Medical, Dental and Vision Insurance Plans
• Education Benefits
• Paid Maternity and Paternity Leave
• Family Care Benefits
• Commuter Transit Program
• Subscription Discounts
• Employee Referral Program

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. EEO/Disabled/Vets. Reasonable Accommodation:
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