Senior Manager, Customer Insights & Engagement

Position Summary

The Senior Manager, Business Insights & Analytics supports the development and execution of analytics‑driven insight generation that informs strategic and tactical decision‑making for the Neuroscience business. Working alongside the Director, this role contributes to the design and delivery of analytics initiatives, synthesizes insights across data sources, and communicates clear, objective findings that guide brand strategy, execution, and customer engagement.

This role is accountable for executing end‑to‑end analytics‑based insights and supporting analyses, ensuring alignment with brand objectives and enterprise commercial strategies. As a Senior Manager, this role collaborates closely with cross‑functional partners—including Brand, Medical, Sales, and Access teams—to enable data‑informed decision‑making across the Neuroscience portfolio.

• Support the Neuroscience Commercial team in addressing priority business questions through analytics‑driven insights, identifying brand opportunities and performance levers.
• Execute defined analytics work streams aligned to brand strategy, including performance diagnostics, customer behavior analyses, and market dynamics assessments.
• Synthesize insights across multiple data sources (e.g., IQVIA, SHS, claims, patient chart data, brand performance and promotional data) to support learning agendas and pull‑through actions.
• Prepare clear, concise analytical readouts and presentations that translate data into actionable business implications.

• Partner with Brand team members to provide data‑based inputs into strategic choices and support senior leader presentations.
• Collaborate with Insights & Engagement Centers of Excellence to contribute to a unified, integrated approach to analytics and insight generation across Neuroscience.

• Partner with the Director to identify opportunities to apply innovative analytics approaches that reflect best practices and evolving industry standards.
• Drive adoption and application of advanced analytics capabilities, including AI, machine learning, and predictive approaches, to enhance insight generation and decision support.
• Contribute to continuous improvement of analytics processes by identifying operational efficiencies and participating in capability‑building initiatives.

• Maintain a continuous improvement mindset and stay informed on emerging analytics trends and methodologies to help elevate the organization’s Neuroscience insights capabilities.
• Support Business Insights & Analytics representation in BU‑level forums as directed, contributing analytical perspectives to cross‑functional discussions.
• Guide integration of advanced analytics outputs into broader brand and commercial decision‑making.

• This role does not have direct people management responsibilities but may provide direction to peers, offshore teams, and vendors on project‑based activities.
• Ensure adherence to all company operating policies, governance standards, and quality control processes.

• Minimum 3 years of experience in pharmaceutical commercial analytics, business insights, or related analytical roles;
  Neuroscience or CNS experience preferred.
• Bachelor’s degree required; advanced degree (Master’s, MBA, or PhD) a plus.
• Demonstrated ability to work with complex data sources and translate analyses into clear, business‑relevant insights.
• Developing stakeholder management skills with a collaborative, cross‑functional mindset.
• Strong communication and presentation skills, with the ability to clearly convey analytical findings.
• Familiarity with industry‑standard data sources and analytics tools (e.g., IQVIA, SHS, analytics platforms).
• Strategic Contributor:
  Builds productive relationships with brand teams and supports translation of analytics into strategy.
• Customer‑Focused Mindset:
  Uses data to deepen understanding of HCP and patient behavior to inform Neuroscience engagement.
• Enterprise Awareness:
  Understands how analytics efforts support both brand and broader enterprise objectives.
• Curious & Developing…