Senior Manager, CRM Platform Architecture & Innovation; Veeva​/Salesforce

Senior Manager, Veeva CRM / Salesforce Developer & Administrator

Genmab is hiring to lead the ongoing evolution of its CRM technology landscape. This position combines hands‑on development with technical leadership of the CRM platforms. You will be the technical and strategic owner of Genmab’s CRM environment, defining and delivering a bold, future‑focused roadmap.

Flexibility to work away from the office 20%-40% of the schedule, in single or consecutive days up to 40% within a 60‑day period, subject to manager approval.

• Lead configuration of Veeva modules (Account Management, Call Reporting, CLM, Events Management, Approved Emails, Surveys, Medical Inquiry) and Salesforce features (Flows, Declarative Sharing, Apex).
• Translate complex business requirements into scalable technical solutions.
• Partner with Commercial, Medical Affairs, and Data teams to surface insights and streamline field workflows.
• Drive hands‑on custom development:
  Apex services, Lightning Web Components, Platform Events, Visualforce, Veeva My Insights dashboards, and integration micro‑services.
• Enforce clean code practices and maintain ≥ 85 % automated test coverage.
• Own the end‑to‑end technical architecture for Veeva CRM (Online/iRep/Engage) and multi‑cloud Salesforce Life Science Cloud and Patient Services.
• Produce and maintain a living solution blueprint covering data models, integration patterns (API‑first, event‑driven), security controls, and GxP/21 CFR Part 11 compliance.
• Align architecture with downstream data‑platforms (Snowflake, Reltio MDM, AWS) and enterprise identity management systems.
• Design and operate CI/CD pipelines (Git Lab CI, SFDX, Copado, Tricentis/Tosca) for version‑controlled, GxP‑validated releases across Sandboxes, SIT, UAT, and Production.
• Orchestrate deployments and rollback strategies; champion Dev Sec Ops  and Infrastructure‑as‑Code for middleware (Informatica).
• Scout, prototype, and operationalize emerging technologies—generative‑AI, predictive analytics, conversational bots—across Salesforce and Veeva to elevate HCP engagement and field productivity.
• Lead rapid proof‑of‑concepts (≤ 12 weeks) with Data Science teams to test use‑cases such as AI call‑note summarization, smart segmentation, and next‑best‑action recommendations.
• Establish an innovation backlog and governance model to funnel successful pilots into the main CI/CD release train while ensuring privacy, ethical‑AI, and GxP compliance.

• Education:
  
  Bachelor’s in computer science, engineering, or related field (Master’s preferred).
• Experience:
  
  10+ years overall in CRM; 6+ years as a Salesforce/Veeva admin‑developer in life‑sciences (pharma/biotech) commercial & medical domains.
• Certifications:
  
  Salesforce Administrator or Developer (mandatory);
  Veeva CRM Admin or equivalent (preferred).

• Advanced configuration/development (Apex, Flows, Visualforce, LWC, Triggers).
• Proven leadership of multi‑cloud Salesforce implementations.
• Dev Sec Ops  & CI/CD (SFDX, Git Lab) and automated testing frameworks (Copado, Tricentis).
• API‑first integration design with middleware and data ecosystems.

• Life Science Commercial and Medical Operations, Patient Services (Preferred).

• Exceptional leadership, stakeholder‑management, and negotiation abilities.
• Fluent English.

• 401(k) Plan: 100% match on the first 6% of contributions
• Health Benefits: Two medical plan options (including HDHP with HSA), dental, and vision insurance
• Voluntary Plans: Critical illness, accident, and hospital indemnity insurance
• Time Off: Paid vacation, sick leave, holidays, and 12 weeks of discretionary paid parental leave
• Support Resources: Access to child and adult backup care, family support programs, financial wellness tools, and emotional well‑being support
• Additional Perks: Commuter benefits, tuition reimbursement, and a Lifestyle Spending Account for wellness and personal expenses

• You are genuinely passionate about our purpose
• You bring precision and excellence to all that you do
• You believe in our rooted‑in‑science approach to problem‑solving
• You are a generous collaborator who can work in teams with a…