Technology Associate Director Marketing & Operations North America – Generics, Biosimilar

Technology Associate Director Marketing & Operations North America – Generics, Biosimilar & Market Access Associate Director, Commercial Technology Business Partner – North America

Sandoz continues to go through an exciting and transformative period as a global leader and pioneering provider of sustainable Biosimilar and Generic medicines. As we continue down this new and ambitious path, unique opportunities will present themselves, both professionally and personally. Join us, the future is ours to shape!

This role serves as the primary technology business partner for North America commercial teams across Generics, Biosimilars, and Market Access and serves as a critical link between Global Technology and North America commercial business units, ensuring the effective delivery, implementation, and support of technology solutions. The position is responsible for translating business requirements into scalable IT solutions, operationalizing systems, and ensuring seamless execution across commercial functions.

The Associate Director will lead end-to-end solution delivery and IT operations, including deployment, system integration, and ongoing performance optimization. This role ensures that commercial, market access, and marketing teams are enabled through reliable, data-driven, and scalable technology solutions that deliver measurable business outcomes.

This position is based at the Princeton, New Jersey, U.S. headquarters. Sandoz offers a flexible hybrid model that allows U.S. office-based employees to work remotely for up to 50% of their monthly workdays. This role is expected to be primarily site-based, and preference will be given to local candidates who do not require relocation.

• Serve as the lead technology partner for North America commercial teams across Generics, Biosimilars, and Market Access.
• Translate business priorities into technology strategies, roadmaps, and business cases that align regional needs with global direction.
• Enable commercial capabilities across market access, digital engagement, CRM, content management, analytics, and field force operations.
• Partner with Global Commercial Technology and the Digital Hub to evolve platforms such as CRM, content management, and omnichannel solutions for regional use.
• Support technology solutions that enhance pricing, contracting, customer operations, distribution, and service processes for the Generics and Biosimilars portfolio.
• Lead the regional Commercial Engagement roadmap, including technology transitions, adoption priorities, and value realization milestones.
• Assess market maturity, recommend fit‑for‑purpose operating models, and identify scalable solutions that support commercial growth and efficiency.
• Drive adoption, governance, and change management to ensure solutions are embedded effectively and deliver measurable business outcomes.
• Contribute to the delivery of Sandoz 2030 ambitions by strengthening commercial technology capabilities across the region.

• Implement global analytics standards and performance KPIs to strengthen omnichannel adoption, measurement, and decision‑making.
• Partner with U.S. and Canada business teams to embed omnichannel capabilities into local commercial and customer engagement plans.
• Lead communications on system and process changes, clearly articulating benefits, impacts, and required capability development.
• Ensure adherence to Commercial Engagement governance, aligning country demand with regional priorities and global standards.
• Consolidate program‑level initiatives into a cohesive regional roadmap in partnership with technology and business leaders.
• Identify, prioritize, and scale digital solutions that advance strategic objectives and deliver measurable value.
• Assess capability gaps and partner with change, training, and business stakeholders to define and execute remediation plans.
• Serve as the regional subject matter expert for Commercial Engagement solutions, advising commercial leaders on priorities, trade‑offs, and opportunities.
• Build effective partnerships with internal teams, global stakeholders, and…