Technical Support Specialist

Akkodis is seeking a Technical Support Specialist for a 12+ Contract position with a client located in Princeton, NJ

Pay Range: $30/hr - $31/hr (The rate may vary based on experience, education, geographic location, and other factors.)

• Provide day-to-day technical support for the One Source Tax Determination application, including incident triage, issue escalation, and coordination of resolutions.
• Serve as the IT owner for One Source Tax Determination, managing system availability, performance monitoring, and access to the application.
• Administer user access, role provisioning, and deprovisioning in accordance with security and compliance standards.
• Support single sign-on (SSO), authentication, and security‑related configurations in collaboration with identity and security teams.
• Support and monitor integrations between One Source and upstream/downstream enterprise systems including Oracle R12 (e.g., ERP, data feeds, reporting tools).
• Troubleshoot integration failures, identify root causes, and coordinate resolution with vendors and internal technical teams.
• Identify issues that may reside on the EB Tax side in Oracle R12
• Partner with business and vendors during integration changes, upgrades, or new interface implementations.
• Act as the primary IT liaison with the Thomson Reuters for support cases, incidents, and escalations.
• Review SaaS release documentation and release notes to assess IT impacts, risks, and required actions.
• Coordinate technical testing, regression testing support, and validation activities related to vendor releases and patches.
• Ensure all changes related to One Source follow established change management, validation, and documentation processes.
• Support risk assessments for system changes and releases, identifying technical impacts and mitigation actions.
• Maintain system documentation, including architecture diagrams, integrations, configuration records, and support procedures.
• Collaborate with the IS compliance team to ensure adherence to SOX, internal quality policies, and applicable regulatory requirements.
• Partner closely with Tax, Finance, and Compliance stakeholders to support the technology enabling One Source, while reinforcing clear business vs. IT ownership boundaries.
• Participate in cross-functional projects as the IT subject matter expert for the One Source platform.
• Provide technical guidance during audits, inspections, and internal reviews related to One Source system controls.

• Bachelor’s degree in computer science, Information Technology, or related field.
• 2–5 years of experience supporting One Source Tax Determination application integrated in an Information System landscape including knowledge of the Oracle R12 integration with EB Tax.
• Strong understanding of the software development lifecycle (SDLC), system testing, and change control processes.
• Excellent troubleshooting and analytical skills with the ability to solve complex problems.
• Knowledge of compliance frameworks (e.g., SOX, FDA validation, or similar) desirable.

• A bachelor’s degree in computer science, or Information Technology

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers

Benefit offerings available for our associates include medical, dental, vision, life insurance, short‑term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Disclaimer:
These benefit offerings do not apply to client‑recruited jobs and jobs that are direct hires to a client.