Manager - ServiceNow
Job in
Princeton, Mercer County, New Jersey, 08543, USA
Listed on 2026-06-17
Listing for:
Scorpion Therapeutics
Full Time
position Listed on 2026-06-17
Job specializations:
-
IT/Tech
IT Support, IT Project Manager, IT Consultant, IT Business Analyst
Job Description & How to Apply Below
Position:
Manager (Service Now) — Tampa, United States Position Summary
Design, develop, and implement complex Service Now solutions; work with business stakeholders; maintain/enhance existing applications; troubleshoot and resolve issues.
Desired Candidate Characteristics / Skills- Commitment to technology with passion for healthcare.
- Understand business needs; deliver best user experience and adoption.
- Collaborate across multiple teams; demonstrated leadership.
- Excellent communication; innovative/inquisitive; challenge status quo.
- Agile in learning new tools and processes.
- Partner with stakeholders to define and deliver solutions.
- Stay current on Service Now features/functionality.
- Collaborate to identify/document processes suitable for automation.
- Apply user‑experience mindset to develop/deploy customer solutions.
- Participate in agile planning; define/prioritize work for upcoming sprints.
- Make mature decisions using data/process analysis; be self‑directed.
- Share knowledge via code reviews, pair programming, and training.
- Mentor/train junior Service Now developers.
- University degree or 7+ years relevant experience; troubleshoot routine problems; decisions impacting own and other teams.
- Experience with 2+ Service Now modules: ITSM, HRSD, Service Portal, Virtual Agent/Now Assist.
- Accountable for Service Now integration support and lifecycle management.
- CSA/CAD/CIS certifications preferred.
- Ability to work independently, manage multiple priorities, and meet deadlines.
- Health coverage (medical/pharmacy/dental/vision); wellbeing support; 401(k), disability, life/accident insurance, etc.;
Paid Time Off.
$108,970–$132,046 (Tampa, FL, US).
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