Manager, AI and Tech Adoption

Manager, AI and Tech Adoption (R1603471)

Working with us is challenging, meaningful, and life‑changing. At Bristol Myers Squibb we work on the latest breakthroughs in cell therapy, AI, and digital transformation to improve the lives of patients and the careers of our employees. This role focuses on leading the next chapter of AI at BMS, engaging the workforce in building AI literacy and integrating AI into their day‑to‑day workflows.

The Tech Education & Adoption team within Enterprise IT educates and engages the BMS workforce so that we possess the “digital dexterity” required to thrive in an AI‑powered modern workplace. In this role you will be instrumental in advancing AI adoption strategy, supporting employees in building AI literacy, integrating AI into their workflows, and unlocking innovation across the enterprise. Your primary focus will be on the AIQ Champions program, AIQ Academy, and the adoption of BMS’s AI ecosystem, while also supporting change management for other digital and productivity tools.

Working under the direction of the Tech Education & Adoption lead, within the Digital Workforce Technology & Experience team, this role blends a deep understanding of the BMS workforce’s business needs with a strong command of emerging AI technologies to deliver communications, adoption, education, and change strategies that make colleagues measurably more productive. The ideal candidate combines technical savvy with empathy, executive presence, and creative problem‑solving.

• Lead the AIQ Champions Program – own strategy, governance, and operating cadence across all BMS functions.
• Recruit, onboard, and continuously enable a diverse community of AIQ Champions; design clear value propositions, recognition models, and engagement loops.
• Build the connective tissue between AIQ Champions, business functions, IT, and Learning & Development to surface, validate, and scale high‑impact AI use cases and adoption.
• Drive AIQ Academy execution – design in partnership with the AI hub trainings and deliver instructor‑led and self‑paced education programs across the AI tool stack.
• Create audience‑tailored programs for distinct learner segments such as VPs, People Managers, Admins/Project Coordinators, and general knowledge workers.
• Establish learner feedback loops and analytics to evaluate effectiveness; iterate curriculum based on adoption data, learner experience, and emerging AI capabilities.
• Curate and govern AI content (mandatory and optional modules, certifications, prompt libraries, demo videos, quick reference guides).
• Onboard new AI instructors as needed and manage the monthly training schedule for a global audience.
• Lead enterprise AI adoption change‑management strategies – define, instrument, and report on AI adoption metrics; translate insights into action with senior IT and business stakeholders.
• Collaborate with functional leaders to identify, prioritize, and embed AI into daily workflows and high‑value business processes.
• Champion responsible AI use across all programs, content, and communications.
• Translate AI adoption metrics into actionable recommendations and partner with IT and business leaders to drive targeted interventions that improve adoption outcomes.
• Drive Tech Education and Adoption Programs beyond AI – lead the Working Smarter program to adopt productivity tools through the Working Smarter site, blog, and champion community.
• Partner with technology owners to create and execute change‑management and communication plans.

• In-depth knowledge of AI adoption, change management, learning, and communications principles.
• Ability to stay current on emerging AI capabilities and rapidly translate them into practical guidance.
• Strong problem‑solving and troubleshooting skills, with ability to remove blockers.
• Effective persuasion and negotiation with stakeholders to coordinate actions and achieve desired outcomes.
• Clear articulation and presentation of complex information across all levels, including senior leadership.
• Continuous improvement mindset; lead analysis of current state, deliver recommendations, and implement solutions that drive…