Sr Manager, ServiceNow

Working with Us

Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it.

You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more:

Key Responsibilities:

* Independently lead initiatives end-to-end, acting as both the business partner and technical architect for Service Now solutions.

* Gather business requirements and translate them into Agile stories with clear acceptance criteria for the offshore development team.

* Design and architect scalable solutions within the Service Now platform across GRC, Sec Ops, and Legal Service Delivery modules.

* Manage relationships with process owners across GRC, Sec Ops, and Legal Service Delivery, handling day-to-day escalations.

* Partner with the One Trust team to document current-state privacy workflows and translate them into Service Now Privacy Management requirements.

* Ensure feature parity, capture acceptance criteria, and support knowledge transfer during platform migrations.

* Coordinate User Acceptance Testing (UAT) with stakeholders and support change and release lifecycle management in Service Now.

* Prepare and present delivery metrics to leadership, coordinate with vendors, and support resource planning.

* Ensure clear communication and transparency within the team and stakeholders.

* Identify opportunities for new/improved architecture opportunities.

* Must be self-directed with proven ability to make mature decisions supported by thorough data and process analysis.

Qualifications & Experience

* Degree in Computer Science, Information Systems, related field, or equivalent work experience.

* 8+ years of experience in IT Risk Management, GRC, Security Operations, or Compliance domains.

* Excellent communication and collaboration abilities to work effectively with cross-functional teams.

* Strong capability to operate in a techno-functional role, translating complex business needs into actionable Agile stories with precise acceptance criteria.

* Proven proficiency in at least two (preferably three) of the following areas: GRC, Sec Ops, Third-Party Risk, Privacy, or Legal Service Delivery.

* Proven ability to manage relationships with multiple stakeholders and work independently in a fast-paced environment.

* Familiarity with vulnerability management processes and tools, such as Qualys, Wiz etc.

* Experience with Privacy Management tools such as One Trust or Service Now Privacy Management.

* Experience leading platform migration or consolidation initiatives.

* Service Now Certified System Administrator (CSA) or relevant GRC certifications such as CRISC, CISA, or CISM.

* Experience in the pharmaceutical, life sciences, or a similarly regulated industry.

If you come across a role that intrigues you but doesn't perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Compensation Overview:

Princeton - NJ - US: $135,320 - $163,976

The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job, such as required skills, where the job is performed, the employee's work schedule, job-related knowledge, and experience. Final, individual compensation will be decided based on demonstrated experience.

Eligibility for specific benefits listed on our careers site…