Identity & Access Specialist

About the Role

Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including The Wall Street Journal, Barron's, Market Watch, Dow Jones Factiva and Dow Jones Risk & Compliance. We are a collaborative group focused on delivering excellence during every customer interaction.

• Provide technical expertise related to SSO, SAML and other proprietary and non‑proprietary protocols used by Dow Jones during pre‑sales activities and client prospect meetings.
• Work closely with Sales to migrate PIB customers off of legacy authentication/login schemes such as Group Account with the ultimate goal of sun setting outdated/insecure solutions.
• Act as project manager/coordinator and key point of contact for all SAML implementations and migrations.
• Manage and act as key contact for customer integrations for Dow Jones products.
• Work closely with Account Development Executives to provide technical input into all SAML‑SSO and seamless authentication-related customer activities.
• Work with Product, Technology, and Engineering to develop and maintain expertise across all solution offerings, ensuring the latest and most appropriate capabilities are reviewed with the account team.
• Leverage the CRM system and reporting to monitor and increase active users and user login success.
• Maintain records of all customer interactions, opportunities, and projects in the CRM system.
• Act as SME and escalation point for SAML‑SSO implementations across both PIB and Consumer products.
• Contribute to development and continual improvement of internal support documentation and training materials for 1st & 2nd level support teams.
• Create and maintain enterprise profiles for SAML‑SSO customers to aid in 1st & 2nd level support, minimizing escalations and improving first‑call resolution.
• Provide guidance to Product for future technology adoption based upon customer feedback.
• Be responsible for ensuring that overall deliverables meet the business needs.
• Develop project documentation, requirements definitions, project plans, lead meetings/discussions, document meeting minutes/action items/open items, and follow up on open items through completion.

• Exceptional communication skills, including the ability to gather relevant information, actively listen, and communicate ideas effectively to technical and non‑technical users and to stakeholders at all levels across multiple business units.
• Excellent problem‑solving skills and the ability to develop creative solutions, leadership, teamwork, and collaboration skills.
• Results‑oriented, high energy, self‑motivated, and continuous learner.
• Ability to manage tasks independently, take ownership of responsibilities, and adjust to multiple demands, priorities, ambiguity, and rapid change.
• Knowledge of networking or communication protocols including HTTP, HTML, XML, and other common protocols.
• High‑level understanding of how to troubleshoot network connectivity issues related to a customer's network infrastructure (IP‑based).
• Advanced problem‑solving and analytical skills with the ability to evaluate issues/conflicts and make timely decisions that benefit both the customer and the business.
• A bachelor’s degree in computer science or equivalent experience (preferred).
• Experience with Okta, Ping Federate, and Microsoft Azure (preferred).
• Knowledge and experience with Identity and Access Management technologies (preferred).
• Strong understanding of SAML/SSO processes or relevant experience in the identity and access management field (preferred).
• 2+ years of experience in a customer‑facing technical role (preferred).

Base Pay Range: $70,000 - $85,000

• Comprehensive Healthcare Plans
• Paid Time Off
• Retirement Plans
• Comprehensive Medical, Dental and Vision Insurance Plans
• Education Benefits
• Paid Maternity and Paternity Leave
• Family Care Benefits
• Commuter Transit Program
• Subscription Discounts
• Employee Referral Program

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law.

We are committed to providing reasonable accommodation for qualified individuals with disabilities in our application and interview process.