Technical Analyst, Asset and Space

Overview

Introduction

We’re seeking a strategic, solutions-oriented Analyst to join our Facilities Information Technology team. This role is ideal for a technically adept collaborator who thrives at the intersection of technical and systems administration, process improvement, and cross-functional project leadership. If you're passionate about enabling smarter, more efficient facilities operations through innovative technology—and you’re energized by working across departments to deliver meaningful impact, this is your opportunity to shape how facilities technology drives decision-making across the university.

General Overview

Under the direction of the Manager of Asset and Space Technology Service, the Technical Analyst oversees the administration, deployment, and support of applications within the Facilities Technology portfolio. This role collaborates closely with Facilities, university departments, and external partners to deliver innovative technical solutions that enhance operational efficiency and service delivery.

The technical analyst leads cross-functional projects, translates business needs into scalable system designs, and ensures the reliability, security, and usability of facilities applications. Success in this role requires technical acumen, strategic coordination, and a commitment to continuous improvement across a diverse range of systems and stakeholders.

Technical & System Administration & Support:

• Provide server-level administration for applications in production and test environments, including setup and review of performance monitoring and alerts, firewall rules, system configurations and access.
• Test monthly operating system (OS) and SQL patching, in coordination with IT partners.
• Remediate critical and severe OS, middleware, application, and firmware vulnerabilities identified.
• Monitor application platform for abnormalities; verify the integrity and availability of all servers, systems, network, and key processes. Review system and application logs to identify potential problems; troubleshoot and resolve technical application issues.
• Administer applications in production and test environments, including system configurations and user access.
• Monitor system performance and integrity; troubleshoot and resolve technical issues across facilities platforms.
• Conduct system testing and oversee vendor‑led enhancements, updates, and modifications.
• Plan and execute functional and user acceptance testing, including test script development and validation.
• Ensure accurate data integration between Facilities and university systems.
• Support organizational readiness by contributing to training materials and communication strategies for new capabilities.
• Provide technical direction to vendors and consultants, maintaining service level agreements.
• Partner with the Office of Information Technology to leverage shared infrastructure, network, and security services.
• Respond to after‑hours emergencies and incidents as needed.

Project Leadership & Process Optimization:

• Lead projects related to application onboarding, upgrades, and enhancements.
• Document and analyze functional requirements; identify gaps and recommend scalable solutions.
• Collaborate with business owners to translate needs into reliable, efficient technical specifications.
• Reconcile processes across facilities applications and communicate downstream impacts.
• Coordinate with OIT and external vendors to address technical requirements and ensure cohesive solution design.
• Promote inclusion and ownership in solution development and implementation.
• Apply modern tools and methods to improve application usability and performance.
• Demonstrate persistence and skill in gathering relevant information from diverse sources.

Stakeholder Engagement & Strategic Communication:

• Build and maintain effective relationships with stakeholders across campus.
• Facilitate alignment meetings, issue resolution, and prioritization discussions.
• Communicate clearly and succinctly across technical and non‑technical audiences.
• Evaluate and reconcile information from multiple sources to identify true business needs.
• Create and deliver technical documentation, workflows, and…