Veeva CRM Admin​/Developer – Field Enablement

Veeva CRM Admin/Developer – Field Enablement

This position is for a Veeva CRM administrator & Development who has strong hands-on technical administration, UIX & development experience in Veeva CRM.

Position Responsibilities:

• Strong hands-on technical administration, development experience in  Service or Sales Cloud (Configuration & minor customization covering Security models, Profiles, Objects, Pages, Veeva My Insights, Components, Workflows, Triggers, Flows, Permission Sets, Reports/dashboards, and Data loader).
• Strong desire/capability to quickly learn new technologies, self-contribute & ready to lead.
• Highly adoptive to AI in the daily work and actively engineering in the continuous development of AI based solutions.
• Build and leverage reusable code & libraries for global harmonization and future reuse/extension.
• Partner with the testing team to ensure applications/components are fully functional.
• Review, track, and fix any defects or performance problems discovered in testing.
• Should be able to effectively coordinate with all IT partners and instruments for the best-in-class solution implementations.
• Should be able to work directly with multiple stakeholders and work on multiple tasks simultaneously from technical perspective.
• Analyze existing processes and make best practice & improvement recommendations to streamline any of the existing processes which should be harmonized globally.
• Should be able to demonstrate and explain the functionality outcome of solution implementations.
• Should be able to clearly document Knowledge Base Docs, SOPs, Solutions, and guidelines for local and global teams.
• Coordinate and ensure all the standard documentation such as SDD, Configuration tracker, Deployment checklists, Change Requests, Testing, ITQM, SIS/SIP, etc. are documented and continuously maintained.
• Ensure to effectively use the CI/CD processes to streamline and integrate with the Agile ways of working/delivery.
• Ensure to follow all the best practices in every stage of SDLC, and consistent architecture practices across deliverables using IT operating model and EA frameworks are followed by instituting the Configuration management principles on the Veeva commercialization.
• Should be able to closely work with multiple peers spread across different locations globally (BMS and Service providers).

Desired

Experience:

• Bachelor's degree in any technology field/subject.
• 3 years of total IT experience in Software Development, Administration and Support.
• 2 years of hands-on experience in Veeva/Vault CRM through Configuration & minor Customization covering Security models, Profiles, Objects, Pages, UIX design, Components, Workflows, Triggers, Flows, SSO, Permission Sets, Reports/dashboards, Data-loader, and any OOB Integrations.
• 2 years of experience in (i) Software Development Life Cycle methodologies including Agile, (ii) different testing standards and guidelines, and (iii) Cloud and native applications.
• 1 year of experience in implementation/working of Veeva My Insights or equivalent UIX wireframes.
• At least 1 active Certification in any CRM Applications.
• Strong analytical and problem-solving skills.
• Strong written and communication skills.

Ideal Candidates Would Also Have:

• Bachelor's degree in computer science, Information Technology, or related field.
• Working experience in Veeva CRM through Configuration & Customization covering the major CRM functionalities - such as Account management, Affiliations, Product Metrics, MCCP, Sampling, Approved Email, Engage Capabilities, Product management, User & Territory Management, Media contents, Call/eMIRF Recording, Suggestions, Surveys and iRep configurations.
• Prior experience in life sciences, healthcare, or related industry.
• Experience in the development of AI based solutions.
• Veeva/Vault CRM Certification/Knowledge.
• Experience using any of industry standard Agile tooling suites (e.g., Jira), and working knowledge in requirement grooming sessions, Sprint planning, Sprint Retrospective, tasks creation, and collaborating with stakeholders.
• Demonstrated ability to build strong working relationships with a broad matrix team and ability to influence others and achieve results.

Compensation…