Senior Manager, Business Analyst, GDO - Site Engagement

Senior Manager, Business Analyst – GDO Site Engagement

R1603121 :
Senior Manager, Business Analyst, GDO - Site Engagement

The Senior Manager, Business Analyst role contributes to the delivery of technology products and services within the Patient & Site Engagement domain, focusing on enabling patient‑first, site‑centric capabilities that improve clinical trial feasibility, forecasting, and enrollment outcomes. The role is embedded in the Patient & Site Engagement product line within Global Development Operations BI&T, contributing to both product delivery and broader operational activities across the portfolio.

• Serve as the Product Manager & Analyst on assigned initiatives within the Patient & Site Engagement product line.
• Work closely with Product team and stakeholders to solve business problems using AI‑first, data‑driven approaches.
• Drive backlog prioritization and grooming in partnership with Product Owner, ensuring work is aligned to highest business value and outcomes.
• Translate business needs into well‑defined, prioritized user stories and features, leveraging AI to accelerate refinement and clarity.
• Facilitate continuous backlog refinement sessions, incorporating user feedback, data insights, and evolving product strategy.

• Identify high‑value business challenges and translate them into AI‑enabled solutions that improve:
  • Patient engagement and enrollment
  • Site experience and activation
• Research, evaluate, and implement innovative AI and digital solutions, leveraging both internal platforms and external partnerships.
• Prototype solutions using tools such as Python, GenAI tools, and Figma, delivering rapid, test‑and‑learn capabilities.
• Use SQL and analytics tools to analyze data, identify trends, gaps, and actionable insights.

• Partner with cross functional stakeholders across Regional Clinical Operations and Patient Experience, Global Patient Recruitment to orchestrate seamless delivery from concept through launch.
• Foster collaboration between internal teams and external innovators to co‑develop and pilot new capabilities.
• Build strong relationships with business stakeholders to ensure adoption and sustained value realization.

• Coordinate and execute UAT, validation, and release activities, ensuring solutions meet business and compliance requirements.
• Develop compelling business cases that translate AI and digital strategies into clear business value and outcomes.
• Track solution performance using defined KPIs/OKRs, including:
  • Adoption rates
  • Cycle time reduction
  • Quality and compliance outcomes
  • Business and patient impact

• Inspire a culture of innovation, agility, and continuous learning within the product team.
• Capture user feedback and incorporate insights into ongoing product improvements.
• Advance capabilities from descriptive analytics to predictive and AI‑driven insights.
• Enable omnichannel personalization and next‑best‑action capabilities to improve patient and stakeholder experiences.

• Ensure adherence to data privacy, security, and responsible AI guardrails.
• Maintain awareness of risk, compliance, and continuity requirements for business‑critical systems.
• Support alignment with enterprise data platforms and AI ecosystems, enabling scalable and interoperable solutions.

• Minimum education of a bachelor’s degree in computer science, computer engineering, life sciences, or related field is required.
• Minimum of five (5) years of experience as a technical Business Analyst or Product Analyst in healthcare, pharmaceuticals, or clinical research is required.
• Strong experience in requirements documentation and process modeling as well as agile methodologies, product development, and data analysis and visualization.
• Hands‑on experience with tools such as JIRA, Confluence, Figma, SQL, Python, and GenAI tools.
• Strong communication skills with ability to engage both technical and non‑technical stakeholders.
• Experience with AI/ML, LLMs, or automation tools is…