Veeva CRM Admin​/Developer – Field Enablement

Working with Us

Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it.

You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams.

Job Title:
Veeva CRM Admin/Developer – Field Enablement

This position is for a Veeva CRM administrator & development specialist who has strong hands‑on technical administration, UIX & development experience in Veeva CRM.

• Hands‑on technical administration and development in  Service or Sales Cloud, covering security models, profiles, objects, pages, Veeva My Insights, components, workflows, triggers, flows, permission sets, reports/dashboards, and data loader.
• Quickly learn new technologies, self‑contribute, and lead initiatives.
• Adopt AI into daily work and engineer continuous development of AI‑based solutions.
• Build and leverage reusable code and libraries for global harmonization and future reuse/extension.
• Partner with testing teams to ensure applications/components are fully functional.
• Review, track, and fix defects or performance problems discovered during testing.
• Coordinate with all IT partners and instruments for best‑in‑class solution implementations.
• Work directly with multiple stakeholders and handle multiple tasks simultaneously from a technical perspective.
• Analyze existing processes and recommend best‑practice improvements to streamline and harmonize globally.
• Document knowledge base stories, SOPs, solutions, and guidelines for local and global teams.
• Maintain standard documentation such as SDD, configuration tracker, deployment checklists, change requests, testing, ITQM, SIS/SIP, and CI/CD processes.
• Follow best practices in every stage of SDLC and ensure consistent architecture practices across deliverables using IT operating model and EA frameworks.
• Collaborate closely with peers across different locations worldwide.

Required:

• Bachelor’s degree in any technology field/subject.
• 3 years of total IT experience in software development, administration, and support.
• 2 years of hands‑on experience in Veeva/Vault CRM with configuration and minor customization, covering security models, profiles, objects, pages, UIX design, components, workflows, triggers, flows, SSO, permission sets, reports/dashboards, data loader, and any out‑of‑the‑box integrations.
• 2 years of experience with Software Development Life Cycle methodologies (including Agile), testing standards and guidelines, and cloud/native applications.
• 1 year of experience implementing or working with Veeva My Insights or equivalent UIX wireframes.
• At least 1 active certification in any CRM application.
• Strong analytical and problem‑solving skills.
• Strong written and communication skills.

• Bachelor’s degree in computer science, information technology, or related field.
• Experience in Veeva CRM configuration and customization covering key functionality such as account management, affiliations, product metrics, sampling, approved email, engage capabilities, product management, user & territory management, media content, call/E‑MIRF recording, suggestions, surveys, and iRep configurations.
• Prior experience in life sciences, healthcare, or related industry.
• Experience in developing AI‑based solutions.
• Veeva/Vault CRM certification or specialized knowledge.
• Experience using industry‑standard Agile tooling suites (e.g., Jira) and participating in requirement grooming, sprint planning, retrospectives, task creation, and stakeholder collaboration.
• Demonstrated ability to build strong working relationships with a broad matrix team and influence others to achieve results.

Princeton – NJ – US: $65,790 – $79,722

• Health Coverage:
  Medical, pharmacy, dental, and vision care.
• Well‑being Support:
  Programs such as BMS Well‑Being…