Technical Customer Success Analyst Hybrid

Technical Customer Success Analyst – US Based (Hybrid)

Updated: Today
Location: Princeton, NJ, United States
Job : -OTHLOC-1131-2DH

Job Responsibilities

• Assist operational and business development teams in understanding and using Syneos technology solutions effectively within a specific business area. Provide basic guidance and support to ensure appropriate usage of the products (e.g. clinical, commercial, etc.).
• Provide data and information to more senior customer success analysts and other teams to identify emerging customer (internal and external) needs and alignment of current solutions to those needs.
• Develop relationships with internal technology product users and external customers, where appropriate, to facilitate product-driven value.
• In collaboration with product teams, support training and onboarding of product users to streamline pathways to success and continually refine engagement approaches.
• Manage communication with internal and external product users, ensuring a communication pathway to product teams and streamlining the addressing of issues and needs through feedback focused on improvement of products and solutions.
• Review, organize, and provide customer feedback, information, and requirements in regard to product usage and provide it to product teams for continuous improvement.
• Track Customer Success, ROI, and KPI initiatives related to supported products for both internal and external usage.
• Work collaboratively with other teams to onboard new products and services that will benefit business growth.

Qualifications

• Bachelor’s degree in business, Life Sciences, or Technology, or equivalent experience.
• Experience in a technology-focused Customer Success role, preferably in the Life Sciences or a related field.
• Self‑starter who is proactive in their interactions and demonstrates excellent follow‑through.
• Excellent verbal and written communication skills to effectively interact with product users.
• Experience with technology and/or the life sciences market strongly preferred.
• Accountability and personal organization are essential.

EEO Statement

The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job, and to comply with all applicable equal‑employment‑opportunity laws.