Senior Manager, CRM Platform Engineer

Job Summary

The Senior Manager, Platform Lead will provide technical direction and support across platforms and systems, aligning with the technology roadmap within their domain. The role coordinates across shared services groups within IT, software companies, and service providers to integrate new capabilities and operate existing platforms for Otsuka and its affiliates.

• Platform Strategist – Work with IT business partnership, plan and develop technical and architectural components of the capability roadmap, ensuring solutions are globally scalable and maintainable.
• Platform Implementation Technical Lead – Provide technical leadership for new capability projects across internal, contractor, and vendor environments, collaborate with delivery teams to reduce risk, improve quality, and deliver fit‑for‑purpose solutions.
• Platform Support Lead – Build and manage relationships with managed service providers, track incidents, drive action plans to resolve problems, and identify risks.
• Subject Matter Resource – Communicate complex technical information to senior management and stakeholders, participate in forums and working groups, and drive continuous improvement of applications.

• 8+ years of experience delivering solutions for business, managing global platform implementations, with at least 3 years in Life Sciences.
• Experience with offshore technical teams, Agile methodologies, project management, IT SDLC, Dev Ops, and analytics/BI/data modeling.
• Technical knowledge of platforms such as Veeva/Salesforce, Snowflake, data integration, and APIs.
• Demonstrated presentation, interpersonal, and emotional intelligence skills.
• Proficiency in applying architectural principles and tools.
• Up to 10% travel required.
• Bachelor’s degree in Computer Science, Engineering, or related field; advanced degree preferred.

Minimum $ – Maximum $, plus incentive opportunity.

• Comprehensive medical, dental, vision, prescription drug coverage.
• Basic life, accidental death & dismemberment, short‑term and long‑term disability insurance.
• Tuition reimbursement, student loan assistance.
• 401(k) match, flexible time off, paid holidays and leave programs.

Otsuka is an equal opportunity employer. All qualified applicants will be given employment consideration regardless of race, color, sex, gender identity, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic. If you have a disability or are a disabled veteran, you may request a reasonable accommodation; contact the Accommodation Request team.