IT Business Analysis Specialist

Responsibilities

• Operate, maintain, and optimize Veeva Promo Mats and Med Comms platforms in alignment with the Veeva product roadmap, GIT operating model, and business needs for both Medical and Commercial functions.
• Collaborate with business stakeholders to define functional requirements for content review and approval processes, with a focus on medical, legal, and regulatory review, ensuring simplicity, efficiency, and compliance.
• Share in the governance of platforms, ensuring that all changes are properly vetted and approved by local, regional, and global stakeholders across Medical and Commercial teams.
• Continuously engage with project coordinators, facilitating content review and approval processes, addressing production issues, and identifying areas for improvement to discuss with Global Product Owners and stakeholders.
• Define and optimize workflows for content review and approval, ensuring efficient deployment and ongoing maintenance across global, regional, and local markets, including Europe and the US.
• Build new Digital Asset Management (DAM) capabilities, allowing for global asset approval, localization, cross‑market asset sharing, source file management, and promotion of materials to both internal and external teams.
• Lead difficult conversations with stakeholders around prioritization and solutioning, leveraging data points, best practices, and effective communication to guide decisions and build confidence.
• Monitor content throughput, identify bottlenecks, and propose solutions to enhance performance and the overall user experience.
• Lead the administration of Veeva Vault, managing configurations, updates, and optimization of workflows related to Promo Mats and Med Comms.
• Research and implement new product features, working closely with business stakeholders on prototypes, pilots, and product enhancements.
• Ensure compliance with SDLC methodology and governance processes with emphasis on testing and documentation of all releases.
• Collaborate with stakeholders to document Business Process Mapping, Business Requirements, Functional Requirements, Test Cases, User Guides, and Admin Guides, ensuring clarity and alignment.

• Bachelor’s degree in IT or related field is required.
• 6 years of total experience in digital marketing services with extensive expertise in content approval management and digital asset management (DAM).
• 2–3 years of direct experience working with Veeva Promo Mats and Med Comms, managing workflow definitions, implementation, and process optimizations.
• Proven experience in Digital Asset Management (DAM) processes, particularly in source file meta‑tagging, content reuse, and internal/external content promotion.
• Strong ability to engage with leadership and operational stakeholders, ensuring proper prioritization of requests and governance of platform changes.
• Experience in leading platform administration for Veeva Vault, focusing on compliance and workflow efficiency.
• Ability to research and implement new product features, collaborating with business stakeholders for continuous platform improvement.

• Veeva Promo Mats
• Veeva Med Comms
• Digital Asset Management (DAM)
• workflow optimization
• content approval management
• SDLC methodology
• business process mapping
• functional requirements
• test cases
• user guides

• stakeholder engagement
• communication
• prioritization
• governance
• problem‑solving
• collaboration
• leadership
• facilitation
• data analysis
• process improvement