EUC(End User Computing) ​/ Desktop Support

Role: EUC(End User Computing) / Desktop Support L2
Location:
Greenwood, SC
Type:
Contract

Key responsibilities
" Hardware IMAC Support:
o Troubleshoot, diagnose, and resolve the tickets which required onsite support
o Coordinate within Vendor and Level 3 support team, Level 2 Backline and Service Desk teams for ticket resolution
o Schedule Supported Device installation, Software and Hardware activity with End User at their convenience to minimize disruption
o Participate in war room during major incidents
o Manage any end-user service requests (e.g. desktop, mobile) which require local interaction
o Support end users devices (Desktop / Laptops, Mac, Smartphones, Tablets, printers)
o Collect hardware as part of user s leavers process

" Asset Management:
o Maintain asset register including hardware and software
o Alert Customer in case of licensing issue (Software)
o Manage non-standard intervention / software installation
o PC and other devices logistics Management

" Software IMAC and configuration
o Resolve break-fix incidents, either by own intervention or requesting and coordinating technical service by OEM vendor
o Perform Soft IMAC, Image loading where this cannot be executed remotely
o Software deployment on end user devices
o Deployment of mobile apps

" Meeting room support and conference room devices
" Printers & Laboratory and manufacturing devices
" Support to Organizational Events
" Customer 3rd Party Support and Co-ordination
" Perform remote troubleshooting through diagnostic techniques and pertinent questions

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.