Director, Customer Insights & Engagement- Immunology

Summary

The Director, Customer Insights & Engagement will lead advanced analytics and market research insights to optimize engagement and performance across the US Immunology business.

• Develop and execute primary/secondary market research plans to identify brand opportunities.
• Synthesize data from APLD, IQVIA, SHS, Claims, patient chart data, and Brand Impact to deliver actionable business insights.
• Present insights clearly, demonstrating understanding of market dynamics, competition, and brand performance.
• Partner with AI Forecasting and Centers of Excellence to unify insights generation.
• Collaborate with Brand Leads to answer business questions, support strategic choices, and enable senior leader presentations.
• Lead innovation in insight generation; advocate for advanced analytics including AI and machine learning.
• Continuously improve analytics processes; serve as thought leader for market research/advanced analytics.
• Represent the function in BU-level forums to shape long-term commercial strategies.
• Lead standardized reporting frameworks, predictive models, and performance dashboards.
• Manage and mentor the team; ensure adherence to operating policies and governance standards.

• 8+ years in pharmaceutical analytics or market research.
• Bachelor’s degree required;
  Master’s/PhD preferred.
• Ability to synthesize complex primary/secondary/competitive data into actionable insights.
• Strong stakeholder management; excellent communication/presentation to senior executives.
• Proficiency with tools/data sources (e.g., IQVIA, SHS, advanced analytics platforms).

• Health coverage (medical, pharmacy, dental, vision); wellbeing support; 401(k), disability and life insurance, and other listed protection benefits.
• Paid time off (flexible time off or vacation hours depending on location/role type).