Director, Customer Insights & Engagement- Thoracic

Summary

The Director, Customer Insights & Engagement is a strategic leader driving advanced analytics and market research insights to optimize engagement and performance across the US Thoracic business.

• Develop and execute primary/secondary market research plans to generate actionable insights and identify brand opportunities.
• Synthesize data from APLD, IQVIA, SHS, claims, patient chart data, and Brand Impact to inform marketing strategies.
• Present clear, concise insights on market dynamics, competition, and brand performance.
• Partner with AI Forecasting and Centers of Excellence to unify insights generation.
• Collaborate with Brand Leads to answer business questions and support strategic decisions and senior presentations.
• Identify and lead innovative approaches in insight generation; advocate adoption of advanced analytics (AI, machine learning).
• Drive continuous improvement in analytics processes through innovation and capability building.
• Serve as a thought leader; represent Customer Insights & Engagement in BU-level forums to shape long-term commercial strategies.
• Lead development/adoption of standardized reporting frameworks and predictive models.
• Manage and mentor the team; ensure governance and adherence to operating policies.

• Required:
  
  8+ years in pharmaceutical analytics or market research.
• Required:
  
  Bachelor’s degree;
  Master’s/PhD preferred.
• Proven ability to turn complex primary/secondary/competitive intelligence into actionable senior-leadership insights.
• Strong stakeholder management, communication, and presentation skills.
• Leadership experience mentoring teams; proficiency with tools/data sources (e.g., IQVIA, SHS) and advanced analytics; comfort in ambiguity.
• Strong market research/marketing science foundation; ability to connect analytics to business/brand strategy.

• Health coverage (medical, pharmacy, dental, vision); wellbeing support (EAP, well-being programs).
• Financial protection (401(k), disability, life/accident insurance, etc.).
• Paid time off: flexible time off (unlimited for US exempt roles, with manager approval) or 160 hours annual vacation (for certain roles), plus national holidays.