Director, Data & AI Service Delivery Partner

Job Summary

We are seeking an experienced Director, Data and AI Service Delivery Partner to join our IT Data and AI Platform (DAIP) function and enable the disciplined, end-to-end delivery and support of the platforms, integrations, and AI services that power Otsuka. In this pivotal role, you will orchestrate the frameworks and service management practices that support the full platform lifecycle—from demand and intake, through solution delivery, into steady-state operations—so that Platform Leads and Service Leads can deliver the services Otsuka relies on, on time, on budget, and to the standards our stakeholders expect.

This role is anchored by three strategic pillars: (1) enforcing lifecycle discipline across the DAIP portfolio through robust SDLC, Agile, and release management practices; (2) orchestrating the delivery and support of AI Solutions, Application Integrations, and Data Hubs with the operational rigor of a modern IT service organization, in partnership with the Platform Leads and Service Leads who own those outcomes;

and (3) operationalizing service management (ITSM/ITIL, Fin Ops, vendor management) to ensure predictable, cost-effective, and audit-ready operations of the Data and AI Platforms. At Otsuka, we defy limitation, so that others can too. We have an unwavering belief in doing more. In transcending expectations. In going above and beyond—under any circumstances—for patients, families, providers, and for each other. It's this deep-rooted dedication that drives us to uncover answers to complex, underserved medical needs, so that patients can push past the limitations of their disease and achieve more than they thought was possible each and every day.

We believe that the bigger the challenge, the bigger the opportunity. We are doing everything in our power to live up to our mission of creating new products for better health worldwide in two important therapeutic categories: neuroscience and nephrology.

The Director, Data and AI Service Delivery Partner is a senior IT leadership role responsible for building and running the delivery and service management engine of the Data and AI Platform function. The Director will partner with Platform Leads, Service Leads, PMO, Finance, Testing and Validation, and business-aligned Solution Delivery Partners to convert business demand into working services—and keep those services running reliably at scale.

Orchestrate the end-to-end platform and product lifecycle for the DAIP portfolio—from ideation and demand intake through delivery, release, operations, and eventual retirement—in partnership with the Platform Leads, who own their platforms’ life cycles. Define and enforce the SDLC and Agile delivery frameworks used across DAIP, ensuring consistent practices across Data Hubs, Application Integrations, AI Solution, and Data and AI Platforms Engineering. Establish stage gates, quality checkpoints, and release management practices that balance speed to value with the discipline required in a regulated environment.

Drive IT Service Introduction for new capabilities, ensuring services meet operational readiness criteria before go-live (SLAs/OLAs, runbooks, monitoring, on-call, training, documentation). Partner with Testing and Validation to ensure GxP-relevant systems meet computer system validation (CSV) and 21 CFR Part 11 requirements.

Orchestrate the delivery of AI and GenAI solutions built on skAI Core, DataIKU, AWS AI Services (Bedrock/Agent Core), Azure AI Services (CoPilot Studio, Azure AI Foundry), and Vector DB technologies (Open Search, Pinecone)—in partnership with the Service Leads, who are…