Senior Desktop Technician

• Provide Tier I/Tier II support for end-user devices, operating systems (Windows/Mac), and enterprise applications.
• Provide responsive end-user support for employees working on site in the New Jersey office and for remote employees across the East Coast.
• Serve as the primary onsite IT support resource for New Jersey office technology and infrastructure, coordinating with infrastructure, network, security, and other IT teams as needed.
• Provide local smart-hands support for network and infrastructure troubleshooting, including physical checks, connectivity validation, equipment resets, cabling, and coordination with remote engineering teams.
• Provide support to European colleagues when support needs align with reasonable East Coast and European business-hour overlap.
• Lead complex troubleshooting efforts related to hardware, software, user access, and performance issues.
• Administer and support platforms that include Microsoft 365 (Exchange, Teams, One Drive), Egnyte, Smartsheet, Docu Sign, and Confluence.
• Support identity and access services through Azure SSO, SCIM, and MDM.
• Maintain accurate asset records and participate in lifecycle management initiatives.
• Create and maintain best practice documentation and guides for internal use.
• Assist in automating routine processes within Service Desk operations primarily through Power Shell automations, Service Now workflows, and MDM configuration.
• Participate in desktop solution lifecycle management, including image creation, patching, deployment, and automation scripting.
• Work closely with infrastructure, network, and security teams on cross-functional initiatives.
• Rapidly acquire proficiency in new systems, tools, and platforms.
• Participate in rollouts and pilot testing of new applications, hardware, or infrastructure.
• Balance multiple competing tasks and priorities effectively.

• 3+ years of experience in desktop support or end-user computing roles within a medium-to-large enterprise.
• Strong hands-on experience with Hybrid Active Directory / Azure AD.
• Knowledge of the Microsoft 365 Suite, especially Exchange Online, Teams, One Drive, and applications.
• Demonstrated ability to administer, configure, and optimize Service Now modules relevant to IT support operations.
• Experience managing endpoints through Intune and JAMF.
• Strong analytical and problem-solving skills, with a proven capacity to prioritize and resolve complex problems under tight deadlines, ensuring minimal disruption to business operations.
• Excellent verbal and written communication skills; adept at maintaining professionalism and clear communication when working on high-priority incidents or escalated support requests.
• Experience creating user guides, documentation, or training materials for technical audiences.
• Working knowledge of Windows and macOS environments, network protocols, cybersecurity best practices, and remote support tools.
• Ability to work both independently and as part of a collaborative, cross-functional team.

• Basic scripting experience (Power Shell, Python, or similar).
• Understanding of security and network fundamentals (VPN, firewalls, endpoint protection, VLANs).
• Comfort serving as onsite smart hands for network and office infrastructure issues while partnering with remote technical teams.
• Initiative and enthusiasm for continuous service improvement.
• Strong organizational and time management skills.
• IT certifications such as CompTIA A+/Network+/Security+, Microsoft 365, or Azure Fundamentals.

Desktop Support, End-User Computing, Tier I/Tier II Support, Windows, macOS, Microsoft 365, Exchange Online, Microsoft Teams, One Drive, Hybrid Active Directory, Azure AD, Azure SSO, SCIM, Intune, JAMF, Mobile Device Management, Service Now Administration, Service Now Workflows, Power Shell, Python, Automation Scripting, Endpoint Management, Hardware and Software Troubleshooting, User Access Management, Performance Troubleshooting, Network Troubleshooting, Smart Hands Support, Network Protocols, VPN, Firewalls, VLANs, Endpoint Protection, Cybersecurity Best Practices, Remote Support Tools, Desktop Imaging, Patching, Software Deployment, Asset Management, Technology Lifecycle Management, Egnyte, Smartsheet, Docu Sign, Confluence, Incident Management, Escalation Support, Technical Documentation, User Guides, Training Materials, Application Rollouts, Pilot Testing, Cross-Functional Collaboration, Analytical Problem-Solving, Communication, Prioritization, Time Management, Continuous Service Improvement, CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft 365 Certification, Azure Fundamentals

Bayside Solutions, Inc. is not able to sponsor any candidates at this time. Additionally, candidates for this position must qualify as a W2 candidate.

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